Careers and Employment

ISB is looking for a Bilingual Information Specialist to join our Team!

We are currently seeking a Bilingual Information Specialist to fill a vacancy in our Operations team.

Position: Bilingual Information Specialist (French/English) Location: 100 Stone Road West, Guelph, Ontario
Schedule: Full time, In-office
Salary: $50,000

Reports To: Director of Operations

Position Summary

The Bilingual Information Specialist serves as a key point of contact for clients, providing exceptional service and support in both English and French. This role is responsible for managing client relationships, coordinating onboarding and training, resolving client inquiries, and supporting account growth initiatives. The ideal candidate is detail-oriented, customer-focused, highly organized, and thrives in a fast-paced environment.

Key Responsibilities

• Process orders of Employment Background Screening products for various clients accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.

Qualifications & Skills

• Fully bilingual in English and French (written and verbal) is required.
• High school diploma or associate’s degree.
• Previous experience in customer service, account management, client relations, or administrative support preferred.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and comfort learning new systems and technologies.
• Ability to work effectively with minimal supervision.
• Proactive attitude with a willingness to take initiative.
• Problem-solving mindset with strong conflict resolution and customer support abilities.
• Experience in insurance, Insurtech, or professional services environments is considered an asset.

Why Join ISB?

• Opportunity to work with a growing and innovative organization.
• Collaborative and supportive team environment.
• Professional development and training opportunities.
• Meaningful work supporting clients across multiple industries.

Benefits:

• Employer Paid Benefits
• Paid Vacation
• Employee Assistance Program
• Competitive Pay
• Learning and Development Opportunity
• Growth Potential

Job Type:

• Full Time
• Permanent
• Existing Vacancy

Ready to Apply?

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to careers@isbglobalservices.com.

Location: Guelph, ON (Fully Remote)
Reports To: Director, Engineering

Position Summary

We are seeking an experienced Full Stack Developer to join our growing technology team. This role is responsible for designing, developing, and maintaining scalable web and mobile applications while collaborating with internal stakeholders and clients to deliver high-quality software solutions. The successful candidate will have strong expertise in the Microsoft technology stack, modern front-end frameworks, cloud technologies, and software development best practices.

Key Responsibilities

Software Development & Architecture

• Design and develop scalable web and mobile applications using the Microsoft .NET framework.
• Collaborate with technical team members to define application architecture and implementation strategies.
• Research technical requirements and recommend effective development solutions.
• Develop custom web applications using .NET, C#, HTML, CSS, JavaScript, and ReactJS.
• Translate UI/UX designs and wireframes into responsive, functional user interfaces.
• Build and maintain custom ReactJS components, widgets, and modules.
• Integrate front-end and back-end systems to deliver seamless application functionality.
• Develop and maintain secure APIs and backend services to support application performance.

Cloud & Database Development

• Develop and optimize Microsoft SQL Server databases using T-SQL.
• Create and maintain SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) solutions.
• Design, develop, and consume web services using REST, SOAP, and WCF.
• Utilize Azure cloud technologies to develop, deploy, and maintain applications.
• Support CI/CD pipelines and source control using Git and Azure DevOps.

Application Support & Maintenance

• Provide operational support for production environments, including ASP.NET applications and Microsoft SQL Server.
• Troubleshoot application issues and implement timely resolutions.
• Ensure applications meet security, performance, and data protection standards.
• Maintain documentation and support continuous improvement initiatives.
• Perform other duties as assigned.

Qualifications

Required Experience

• Minimum of 3 years of professional software development experience using:
• .NET Framework / .NET
• C#
• JavaScript
• ReactJS
• JSON
• AJAX
• HTML & CSS
• Proven experience developing and consuming web services (REST, SOAP, WCF).
• Strong experience designing and implementing software solutions that address complex business requirements.
• Advanced knowledge of Microsoft SQL Server, T-SQL, and relational database design.
• Experience with Git version control and CI/CD pipelines (Azure DevOps preferred).
• Hands-on experience with Microsoft Azure cloud technologies.
• Experience supporting production ASP.NET applications.
• Strong written and verbal English communication skills.
• Ability to work independently with minimal supervision.
• Eligibility to work in Canada.

Preferred Qualifications

• Experience with AWS cloud services.
• Experience within Financial Services, Banking, or Insurance industries.
• Experience with SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS).
• Strong understanding of secure application development and modern software development best practices.

Core Competencies

• Full Stack Software Development
• Microsoft .NET & C#
• ReactJS Development
• API Design & Integration
• SQL Server & Database Development
• Cloud Computing (Azure)
• CI/CD & DevOps
• Application Security
• Problem Solving & Analytical Thinking
• Client Collaboration
• Communication Skills
• Time Management
• Attention to Detail

Working Conditions

• Fully remote position.
• Collaboration with internal teams and external clients.
• Occasional flexibility may be required to support project deadlines.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.

Application Requirements

Applicants should submit:

• Current resume
• Relevant portfolio, GitHub repository, or examples of previous work (where applicable)

What We Offer

• Opportunity to shape the technology vision of a fast-growing, industry-leading platform
• Direct exposure to executive leadership and strategic decision-making
• A collaborative environment focused on innovation, security, and client success
• Competitive compensation aligned with executive-level experience

Location

100 Stone Rd W Unit #203, Guelph, Ontario (Remote)

Job Type

• Full Time
• Permanent
• New Vacancy

Pay

$65,000 - $75,000 annually

Ready to Apply?

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply, please submit your resume to careers@isbglobalservices.com.

Use of AI in Recruitment

We may use AI-powered tools to support parts of our recruitment process, such as resume screening and candidate communications. These tools assist our hiring team, but all hiring decisions are made by people. We do not rely solely on automated systems to make employment decisions.

Location: Hybrid, Guelph Ontario
Reports To: Director of Product Development
Job Type: Full Time, Permanent
Salary: $70,000-$80,000 annually

Position Summary

We are seeking an organized, technically knowledgeable professional to lead integrations between ISB platforms, client systems, vendor solutions and technology partners.

The Manager, Enterprise Integrations & API Programs will oversee integration projects from initial discovery through implementation and ongoing lifecycle management. This role will also establish consistent API governance, maintain technical documentation and serve as the primary point of coordination for integration initiatives across the organization.

The successful candidate will combine technical understanding with strong project management and communication skills, helping clients and partners connect with ISB services efficiently, securely and reliably.

Key Responsibilities

Enterprise Integration Delivery

• Lead client, vendor and partner integration projects from discovery and requirements gathering through testing, launch and post-launch coordination.
• Facilitate technical discovery sessions to define business requirements, system dependencies, data flows and implementation requirements.
• Coordinate integrations with HRIS, applicant tracking, payroll, learning, identity and other external systems.
• Develop implementation plans, coordinate data mapping and track milestones, risks and dependencies.
• Work with Software Development to coordinate solution design, technical delivery, testing and production readiness.
• Keep stakeholders informed of progress, decisions, outstanding issues and next steps.

API Governance & Lifecycle Management

• Maintain an API catalogue and an inventory of active, planned and legacy integrations.
• Establish repeatable processes for integration intake, onboarding, testing, documentation and change management.
• Coordinate API releases, version changes and communications with affected clients and partners.
• Work with technology, security and compliance stakeholders to coordinate required reviews.
• Track API adoption, documentation completeness, integration health and support trends.

Technical Partner Coordination

• Serve as the primary technical coordination contact for established integration partners.
• Coordinate partner onboarding, implementation activities, technical escalations and release planning.
• Collaborate with Vendor Management on partner initiatives and commercial dependencies.
• Work with Client Services to support onboarding priorities and resolve integration issues.

Documentation & Continuous Improvement

• Own the completeness and maintenance of API documentation, integration guides, data mapping specifications and technical onboarding materials.
• Coordinate SSO implementation guides, configuration instructions, operational runbooks and knowledge base content.
• Establish clear ownership, stakeholder contacts and escalation paths for integrations.
• Develop reusable implementation playbooks and improve processes using delivery results and stakeholder feedback.
• Report on implementation timelines, launch outcomes, documentation quality and recurring issues.
• Align integration priorities with business needs and product objectives.

Qualifications & Skills

Required Experience

• One to five years of experience in integrations, implementations or technical delivery, with demonstrated ability to manage initiatives independently.
• Experience working with APIs and SaaS platforms.
• Experience supporting client-facing implementations and coordinating multiple stakeholders.
• Experience developing and maintaining technical documentation.
• Ability to manage competing priorities, track dependencies and follow projects through to completion.
• Strong written and verbal communication skills, including the ability to explain technical requirements to different audiences.
• Strong organizational skills, attention to detail and a structured approach to problem solving.

Technical Knowledge

• Working knowledge of REST APIs, webhooks and authentication methods.
• Understanding of single sign-on (SSO) and SAML.
• Familiarity with HRIS and applicant tracking system integrations.
• Understanding of data mapping, transformation and synchronization.
• Familiarity with integration testing, release coordination and technical implementation practices.

Preferred Qualifications

• Experience coordinating vendor or technology partner implementations.
• Experience establishing integration standards, API lifecycle processes or implementation playbooks.
• Experience in background screening, insurance, compliance technology or related professional services environments.
• Proficiency in using AI tools to improve productivity, streamline workflows, and support informed decision-making.

Core Competencies

• Integration and implementation management
• API governance
• Project planning and delivery
• Client and partner coordination
• Technical communication
• Documentation and knowledge sharing
• Cross-functional collaboration
• Analytical thinking and problem solving
• Accountability and initiative

Why Join ISB?

• Help shape how ISB connects its platforms with clients, vendors and technology partners.
• Work with colleagues across technology, product development and client services.
• Contribute to more efficient onboarding and dependable system connectivity.
• Build your skills within an organization that values integrity, respect, accountability and continuous improvement.

Benefits:

• Employer Paid Benefits
• Paid Vacation
• Employee Assistance Program
• Competitive Pay
• Learning and Development Opportunity
• Growth Potential

Job Type:

• Full Time
• Permanent
• Existing Vacancy

Ready to Apply?

ISB Global Services welcomes applicants from diverse backgrounds and is committed to an equitable and inclusive recruitment process. Please submit your resume to careers@isbglobalservices.com.

Use of AI in Recruitment

We may use AI-powered tools to support parts of our recruitment process, such as resume screening and candidate communications. These tools assist our hiring team, but all hiring decisions are made by people. We do not rely solely on automated systems to make employment decisions.