Our Team

The ISB Global Services team is structured is to ensure that each client receives an appropriate level of response and attention.

Since 1994 our team at ISB Global Services (ISB) has earned a reputation amongst our clients for fast and reliable service. Being available to answer your questions and acting proactively to ensure that you receive results quickly and efficiently is what separates us from the rest. Have a question? Give us a call and our friendly staff will be happy to assist you.


Darrell Parsons Headshot
As Founder and Chairman of the Dalton Group of Companies, Mr. Parsons firmly believes that businesses should give back to the community that supports them. As such, he keeps active in a wide variety of associations and charities and serves as a mentor to several other business professionals heading up strategic organizations. A well-recognized corporate leader, Mr. Parsons was a founding member of the Mayor's Round Table in Milton, Ontario, an organization that focuses on supporting people and businesses in the community.
Peter Martin Headshot
As the Global CEO of the Dalton Group of Companies, Peter Martin has driven the strategy behind some of the world’s greatest crisis management and risk mitigation providers for over 30 years. Today, he is actively looking to acquire gold star organizations in the security, intelligence, and technology space that complement the already impressive Dalton portfolio, including FocusPoint International, ISB Global Services, and Flight Planners Travel. Peter has also successfully brokered the divestiture of brands, ASAP Secured and AFIMAC Global from within the Dalton Group.

Peter continues to be a highly recognizable figure in the security and duty of care industry, collaborating across global markets by forging long-lasting partnerships and offering best-in-class services to Fortune 500 companies and government agencies.

Beyond his leadership skills, he maintains a strong affiliation with the Young Presidents’ Organization, is a Harvard Executive Education attendee, and is continually relied upon as a subject matter expert in use-of-force training, crisis management, risk assessment, and personal/asset protection. He also specializes in labor dispute management, crisis and natural disaster response, executive and close protection services, and cargo security.

As a highly regarded keynote speaker, Peter has lent his knowledge to endless institutions and trade shows. He focuses on the importance of highly detailed risk analyses and proactive measures to enhance safety while protecting both people and property. Mr. Martin previously held an adjunct professor status teaching Advanced Security Management & Security Law in a leading graduate studies program in Canada.

Active memberships include:

  • Association of Threat Assessment Professionals (ATAP)
  • Overseas Security Advisory Council (OSAC)
  • American Society for Industrial Security (ASIS)
  • International Association of Counter-Terrorism & Security Professionals (IACSP)
  • International Security Management Association (ISMA)
  • Young Presidents Organization (YPO)
Han Koren Headshot
Han Koren is a customer-centric leader with a proven track record in building and growing businesses. Han is known to establish high-performing teams that are strong in strategy development and execution. Prior to ISB, Han led several high-end security companies focused on risk mitigation and compliance. Before that, he held leadership roles in several companies active in the supply chain industry. Innovation, technology implementation, and continuous improvement are key areas of his focus. Han has a bachelor’s degree in engineering and an Executive MBA and is active on several boards and committees.
Stephen Anderson Headshot
As Chief Marketing Officer of ISB, Mr. Anderson brings an illustrious investigative background and unique expertise in the area of information management, marketing and business development. Since 2001, he has taken the reins of the company's marketing efforts, and worked tirelessly to strengthen the quality and breadth of its many B2B partnerships across North America. Prior to joining ISB, Stephen honed his leadership skills as security advisor for a major building developer, coordinating security and public access at high-rise buildings in Toronto. He also managed an airport hotel staff of 30, liaising with federal authorities on many security-related investigations. In this role, he had full airport security clearance with the RCMP. A versatile and highly-skilled project director, Stephen oversaw construction and design of ISB's company headquarters in Milton, Ontario, equipping it with state-of-the-art security. He is a member of ASIS, the American Society of Industrial Security, IAAI, the International Association of Arson Investigators, HRPAO, the Human Resources Professionals Association of Ontario (as well as its Manitoba counterpart HRMAM), and APRC, the Association of Professional Recruiters of Canada.
Melissa Foiles Headshot
Melissa joined ISB Global Services with over ten years of experience in background screening, drug testing, legal research, and risk assessment. Melissa oversees all of the complex compliance and privacy matters for U.S. based clients. She consults with corporate stakeholders within the background screening space in order to ensure compliance and ethical screening processes and procedures. Melissa’s role focuses on fostering both new and existing client and partner relationships. Melissa also oversees the maintenance of ISB Global Services’ US PBSA accreditation.

Since joining the background industry, Melissa has taken an active role in the Professional Background Screening Association (PBSA). She has chaired several committees with the PBSA, ranging from the US Council to Diversity and Inclusion Advisory Group. Melissa holds several masters degrees in Business Administration, Public Administration, and Information Security Management. Melissa also holds a paralegal certification as well as an Advanced FCRA Certification.
Elvin Croswhite Headshot
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of sales experience, focusing the last 10 years in the background screening and pre-employment sector. As the Director of Sales at ISB Global Services, he brings an award-winning background with extensive hiring process knowledge. Mr. Croswhite has helped many Fortune 500 companies solve complex employment screening challenges, ensure a quality workforce, and gain a competitive advantage.

Elvin prides himself on being a brand ambassador while emphasizing strong client service. He has exhibited the ability to develop and maintain top-performing sales teams while managing complex and ongoing organizational change. Elvin thrives on working alongside enterprise clients and navigating complex critical business issues. He continues to set high standards for himself and those he works with by leveraging data and driving profitability.
Brooke Kennedy Headshot
Brooke joined ISB Global Services in 2018, specializing in the insurance division. From her work in the hospitality industry, Brooke brings a fresh perspective on customer service and managing employees. Now Director of Operations, Brooke ensures the continuity of high level customer service, process innovation, and privacy compliance, while efficiently mentoring the operation management team.
Adam Pennycook Headshot
Adam Pennycook joins ISB as Director of Sales, concentrating on Transportation and Supply Chain, after having led a successful sales career in Western Canada over the last 15 years.

To date, his focus has been primarily on new business generation within the technology, HCM, and workforce management space as an Enterprise Account Executive. He has confidently guided his FP500 and Fortune 500 C-level clientele through complex sales processes resulting in impactful, measurable, and meaningful business transformations.

Adam excels at establishing a deep, rooted understanding of his client’s business challenges and requirements from their customers’ unique perspectives, which allows for a truly collaborative solution process, and ultimately, a successful implementation and execution of their strategic initiatives. Adam holds a BA from the University of Alberta.
Courtney Young Headshot
Courtney Young has been actively involved in the background screening, risk assessment, and compliance management industry for nearly two decades. Mr. Young has assisted many Fortune 500 companies in developing safety and personnel onboarding programs. He has worked extensively throughout Canada and the United States, mitigating risk in the workplace.

Courtney joined ISB Global Services in 2022 as Director of Sales. He is a current member of PBSA, Traffic and Transportation Professionals, and a WVU Alumni. Mr. Young is in the process of completing his Professional Background Screening Association certification.
Corinne Linglet Headshot
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser. Corinne quickly stood out from the rest by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Reporting to the Director of Operations Corinne currently holds the title of Regional Manager, Quebec. In this role, she has taken the responsibility of managing all of ISB’s Quebec-based business. As the Regional Manager for ISB Corinne is responsible for managing the Quebec team, leading vendor relations, acting as a liaison for Human Resources, and supporting the finance department at our head office.
Pamela Beauchamp Headshot
Pamela Beauchamp works out of our Montreal office since 2016. Offering fully bilingual customer service as well as account management. Customer relations and maintaining high level customer satisfaction is her priority. In her current role at ISB, she is responsible for driving growth while assisting customers across the continent meet the critical need for better efficiencies, cost-savings and accuracy in the processing of claims.
Wendy Patton Headshot
Wendy Patton has been with ISB since 2010. As ISB’s Manager, Client Service for the Background Screening and MEE divisions, Wendy works closely with the sales team and is the first point of contact for the onboarding of new clients. Wendy also manages the ongoing client relationship with a key focus on maintaining ISB’s high level of customer satisfaction. If Wendy is not with clients, you will likely find her representing the company at many of our tradeshows and events.
Jennifer joined ISB Global Services in 2018 specializing in the Employment Background Screening division. Jennifer brings an extremely high standard of customer service and productivity to the division from her lengthy career in food service industry.

Now as the Contract Services Manager, Jennifer is responsible for the day to day operations of the entire Employment Background Screening division.

In addition to constant process improvement, Jennifer ensures that the highest level of service is maintained while maintaining strict privacy compliance.
Harpreet Sidhu Headshot
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.