Our Team
The ISB Global Services team is structured is to ensure that each client receives an appropriate level of response and attention.
Darrell Parsons – CEO
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
Michael Thompson – Chief Commercial Officer
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Stephen Anderson – Chief Operating Officer
Stephen Anderson has been an integral part of the ISB team for over two decades, now serving as the Chief Operating Officer with distinction. With a keen focus on both internal and external client excellence, Stephen brings a wealth of experience to his role. His background in investigations and his unique expertise in information management have positioned him as a trusted leader within the organization.
Known for his creative and marketing acumen, Mr. Anderson approaches every challenge with a meticulous and detail-oriented mindset. He has a passion for process and technology improvements, constantly seeking opportunities for continuous enhancement. His prompt engineering initiatives for AI education have been instrumental in driving departmental change.
Stephen takes great pride in working alongside his dedicated team and colleagues, many of whom have been recognized for their outstanding contributions to the organization. As a mentor and leader, he fosters a culture of collaboration and excellence, encouraging his team members to reach their full potential.
Mr. Anderson has played a vital role in ISB's business development efforts, successfully navigating both B2B and B2C landscapes across North America. Prior to joining ISB, he honed his leadership skills as a security advisor for a major building developer, where he coordinated security and public access at high-rise buildings in Toronto.
His extensive experience also includes liaising with federal authorities on numerous security-related investigations, with a full airport security clearance with the RCMP.
In addition to his responsibilities at ISB, Stephen has been an active member of the GBTA Canadian Advisory Board since 2019 and has served as the GBTA Risk Committee Liaison since 2023. His dedication to industry leadership and continuous learning underscores his commitment to excellence in all endeavors.
Stephen Anderson has been an integral part of the ISB team for over two decades, now serving as the Chief Operating Officer with distinction. With a keen focus on both internal and external client excellence, Stephen brings a wealth of experience to his role. His background in investigations and his unique expertise in information management have positioned him as a trusted leader within the organization.
Known for his creative and marketing acumen, Mr. Anderson approaches every challenge with a meticulous and detail-oriented mindset. He has a passion for process and technology improvements, constantly seeking opportunities for continuous enhancement. His prompt engineering initiatives for AI education have been instrumental in driving departmental change.
Stephen takes great pride in working alongside his dedicated team and colleagues, many of whom have been recognized for their outstanding contributions to the organization. As a mentor and leader, he fosters a culture of collaboration and excellence, encouraging his team members to reach their full potential.
Mr. Anderson has played a vital role in ISB's business development efforts, successfully navigating both B2B and B2C landscapes across North America. Prior to joining ISB, he honed his leadership skills as a security advisor for a major building developer, where he coordinated security and public access at high-rise buildings in Toronto.
His extensive experience also includes liaising with federal authorities on numerous security-related investigations, with a full airport security clearance with the RCMP.
In addition to his responsibilities at ISB, Stephen has been an active member of the GBTA Canadian Advisory Board since 2019 and has served as the GBTA Risk Committee Liaison since 2023. His dedication to industry leadership and continuous learning underscores his commitment to excellence in all endeavors.
Darrell Parsons – CEO
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
Michael Thompson – Chief Commercial Officer
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Stephen Anderson – Chief Operating Officer
Stephen Anderson has been an integral part of the ISB team for over two decades, now serving as the Chief Operating Officer with distinction. With a keen focus on both internal and external client excellence, Stephen brings a wealth of experience to his role. His background in investigations and his unique expertise in information management have positioned him as a trusted leader within the organization.
Known for his creative and marketing acumen, Mr. Anderson approaches every challenge with a meticulous and detail-oriented mindset. He has a passion for process and technology improvements, constantly seeking opportunities for continuous enhancement. His prompt engineering initiatives for AI education have been instrumental in driving departmental change.
Stephen takes great pride in working alongside his dedicated team and colleagues, many of whom have been recognized for their outstanding contributions to the organization. As a mentor and leader, he fosters a culture of collaboration and excellence, encouraging his team members to reach their full potential.
Mr. Anderson has played a vital role in ISB's business development efforts, successfully navigating both B2B and B2C landscapes across North America. Prior to joining ISB, he honed his leadership skills as a security advisor for a major building developer, where he coordinated security and public access at high-rise buildings in Toronto.
His extensive experience also includes liaising with federal authorities on numerous security-related investigations, with a full airport security clearance with the RCMP.
In addition to his responsibilities at ISB, Stephen has been an active member of the GBTA Canadian Advisory Board since 2019 and has served as the GBTA Risk Committee Liaison since 2023. His dedication to industry leadership and continuous learning underscores his commitment to excellence in all endeavors.
Stephen Anderson has been an integral part of the ISB team for over two decades, now serving as the Chief Operating Officer with distinction. With a keen focus on both internal and external client excellence, Stephen brings a wealth of experience to his role. His background in investigations and his unique expertise in information management have positioned him as a trusted leader within the organization.
Known for his creative and marketing acumen, Mr. Anderson approaches every challenge with a meticulous and detail-oriented mindset. He has a passion for process and technology improvements, constantly seeking opportunities for continuous enhancement. His prompt engineering initiatives for AI education have been instrumental in driving departmental change.
Stephen takes great pride in working alongside his dedicated team and colleagues, many of whom have been recognized for their outstanding contributions to the organization. As a mentor and leader, he fosters a culture of collaboration and excellence, encouraging his team members to reach their full potential.
Mr. Anderson has played a vital role in ISB's business development efforts, successfully navigating both B2B and B2C landscapes across North America. Prior to joining ISB, he honed his leadership skills as a security advisor for a major building developer, where he coordinated security and public access at high-rise buildings in Toronto.
His extensive experience also includes liaising with federal authorities on numerous security-related investigations, with a full airport security clearance with the RCMP.
In addition to his responsibilities at ISB, Stephen has been an active member of the GBTA Canadian Advisory Board since 2019 and has served as the GBTA Risk Committee Liaison since 2023. His dedication to industry leadership and continuous learning underscores his commitment to excellence in all endeavors.
Kevin Salmon – Chief Financial Officer
Kevin Salmon brings a wealth of financial expertise to his role as Chief Financial Officer at ISB. Armed with a Master of Business Administration (MBA) from Bowling Green State University and a Bachelor of Commerce (BCOMM) majoring in Accounting from the University of Ottawa, Kevin's journey into finance began with a strong foundation in public accounting at Coopers & Lybrand (now PricewaterhouseCoopers).
As Vice President of Corporate Finance, Kevin's strategic vision and meticulous approach were pivotal in shaping ISB's financial landscape. His leadership guided critical initiatives, including budgeting, cash flow management, and business development, positioning ISB for growth and success.
Transitioning seamlessly into the role of Chief Financial Officer, Mr. Salmon now oversees a multitude of functions, including accounting, human resources, information technology, inventory, and accounts receivable/accounts payable. His strategic foresight and innovative mindset continue to drive transformative changes within the organization, optimizing financial performance and operational efficiency.
Kevin's impact extends across various business verticals, where he has led decision-making processes, negotiated contracts, and implemented process improvements to achieve substantial cost savings and operational efficiencies. His ability to align operations and foster collaborative relationships between cross-functional teams has been instrumental in shaping a culture of excellence and innovation within ISB.
With a proven track record of delivering results and driving organizational growth, Kevin embodies the values of integrity, leadership, and continuous improvement. His unwavering dedication to excellence and visionary leadership make him an invaluable asset to the ISB team.
Kevin Salmon brings a wealth of financial expertise to his role as Chief Financial Officer at ISB. Armed with a Master of Business Administration (MBA) from Bowling Green State University and a Bachelor of Commerce (BCOMM) majoring in Accounting from the University of Ottawa, Kevin's journey into finance began with a strong foundation in public accounting at Coopers & Lybrand (now PricewaterhouseCoopers).
As Vice President of Corporate Finance, Kevin's strategic vision and meticulous approach were pivotal in shaping ISB's financial landscape. His leadership guided critical initiatives, including budgeting, cash flow management, and business development, positioning ISB for growth and success.
Transitioning seamlessly into the role of Chief Financial Officer, Mr. Salmon now oversees a multitude of functions, including accounting, human resources, information technology, inventory, and accounts receivable/accounts payable. His strategic foresight and innovative mindset continue to drive transformative changes within the organization, optimizing financial performance and operational efficiency.
Kevin's impact extends across various business verticals, where he has led decision-making processes, negotiated contracts, and implemented process improvements to achieve substantial cost savings and operational efficiencies. His ability to align operations and foster collaborative relationships between cross-functional teams has been instrumental in shaping a culture of excellence and innovation within ISB.
With a proven track record of delivering results and driving organizational growth, Kevin embodies the values of integrity, leadership, and continuous improvement. His unwavering dedication to excellence and visionary leadership make him an invaluable asset to the ISB team.
Elvin Croswhite – Vice President US, Business Development
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Kevin Carroll – Vice-President, Insurance Solutions
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Kevin Salmon – Chief Financial Officer
Kevin Salmon brings a wealth of financial expertise to his role as Chief Financial Officer at ISB. Armed with a Master of Business Administration (MBA) from Bowling Green State University and a Bachelor of Commerce (BCOMM) majoring in Accounting from the University of Ottawa, Kevin's journey into finance began with a strong foundation in public accounting at Coopers & Lybrand (now PricewaterhouseCoopers).
As Vice President of Corporate Finance, Kevin's strategic vision and meticulous approach were pivotal in shaping ISB's financial landscape. His leadership guided critical initiatives, including budgeting, cash flow management, and business development, positioning ISB for growth and success.
Transitioning seamlessly into the role of Chief Financial Officer, Mr. Salmon now oversees a multitude of functions, including accounting, human resources, information technology, inventory, and accounts receivable/accounts payable. His strategic foresight and innovative mindset continue to drive transformative changes within the organization, optimizing financial performance and operational efficiency.
Kevin's impact extends across various business verticals, where he has led decision-making processes, negotiated contracts, and implemented process improvements to achieve substantial cost savings and operational efficiencies. His ability to align operations and foster collaborative relationships between cross-functional teams has been instrumental in shaping a culture of excellence and innovation within ISB.
With a proven track record of delivering results and driving organizational growth, Kevin embodies the values of integrity, leadership, and continuous improvement. His unwavering dedication to excellence and visionary leadership make him an invaluable asset to the ISB team.
Kevin Salmon brings a wealth of financial expertise to his role as Chief Financial Officer at ISB. Armed with a Master of Business Administration (MBA) from Bowling Green State University and a Bachelor of Commerce (BCOMM) majoring in Accounting from the University of Ottawa, Kevin's journey into finance began with a strong foundation in public accounting at Coopers & Lybrand (now PricewaterhouseCoopers).
As Vice President of Corporate Finance, Kevin's strategic vision and meticulous approach were pivotal in shaping ISB's financial landscape. His leadership guided critical initiatives, including budgeting, cash flow management, and business development, positioning ISB for growth and success.
Transitioning seamlessly into the role of Chief Financial Officer, Mr. Salmon now oversees a multitude of functions, including accounting, human resources, information technology, inventory, and accounts receivable/accounts payable. His strategic foresight and innovative mindset continue to drive transformative changes within the organization, optimizing financial performance and operational efficiency.
Kevin's impact extends across various business verticals, where he has led decision-making processes, negotiated contracts, and implemented process improvements to achieve substantial cost savings and operational efficiencies. His ability to align operations and foster collaborative relationships between cross-functional teams has been instrumental in shaping a culture of excellence and innovation within ISB.
With a proven track record of delivering results and driving organizational growth, Kevin embodies the values of integrity, leadership, and continuous improvement. His unwavering dedication to excellence and visionary leadership make him an invaluable asset to the ISB team.
Elvin Croswhite – Vice President US, Business Development
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Kevin Carroll – Vice-President, Insurance Solutions
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Brooke Violo – Director of Background Screening and Compliance
Brooke joined ISB Global Services in 2018, specializing in the insurance division. From her work in the hospitality industry, Brooke brings a fresh perspective on customer service and managing employees. Now Director of Background Screening and Compliance, Brooke ensures the continuity of high level customer service, process innovation, and privacy compliance, while efficiently mentoring the operation management team.
Brooke joined ISB Global Services in 2018, specializing in the insurance division. From her work in the hospitality industry, Brooke brings a fresh perspective on customer service and managing employees. Now Director of Background Screening and Compliance, Brooke ensures the continuity of high level customer service, process innovation, and privacy compliance, while efficiently mentoring the operation management team.
Corinne Linglet – Director of Operations
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Pamela Beauchamp – Director of Insurance Division
Pamela Beauchamp works out of our Montreal office since 2016. Offering fully bilingual customer service as well as account management. Customer relations and maintaining high level customer satisfaction is her priority. In her current role at ISB, she is responsible for driving growth while assisting customers across the continent meet the critical need for better efficiencies, cost-savings and accuracy in the processing of claims.
Pamela Beauchamp works out of our Montreal office since 2016. Offering fully bilingual customer service as well as account management. Customer relations and maintaining high level customer satisfaction is her priority. In her current role at ISB, she is responsible for driving growth while assisting customers across the continent meet the critical need for better efficiencies, cost-savings and accuracy in the processing of claims.
Brooke Violo – Director of Background Screening and Compliance
Brooke joined ISB Global Services in 2018, specializing in the insurance division. From her work in the hospitality industry, Brooke brings a fresh perspective on customer service and managing employees. Now Director of Background Screening and Compliance, Brooke ensures the continuity of high level customer service, process innovation, and privacy compliance, while efficiently mentoring the operation management team.
Brooke joined ISB Global Services in 2018, specializing in the insurance division. From her work in the hospitality industry, Brooke brings a fresh perspective on customer service and managing employees. Now Director of Background Screening and Compliance, Brooke ensures the continuity of high level customer service, process innovation, and privacy compliance, while efficiently mentoring the operation management team.
Corinne Linglet – Director of Operations
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Pamela Beauchamp – Director of Insurance Division
Pamela Beauchamp works out of our Montreal office since 2016. Offering fully bilingual customer service as well as account management. Customer relations and maintaining high level customer satisfaction is her priority. In her current role at ISB, she is responsible for driving growth while assisting customers across the continent meet the critical need for better efficiencies, cost-savings and accuracy in the processing of claims.
Pamela Beauchamp works out of our Montreal office since 2016. Offering fully bilingual customer service as well as account management. Customer relations and maintaining high level customer satisfaction is her priority. In her current role at ISB, she is responsible for driving growth while assisting customers across the continent meet the critical need for better efficiencies, cost-savings and accuracy in the processing of claims.
Wendy Patton – Director, Transportation & Facilities
Wendy Patton has been with ISB since 2010. As ISB’s Director, Business Development, Wendy works closely with the sales team and is the first point of contact for the onboarding of new clients. Wendy also manages the ongoing client relationship with a key focus on maintaining ISB’s high level of customer satisfaction. If Wendy is not with clients, you will likely find her representing the company at many of our tradeshows and events.
Wendy Patton has been with ISB since 2010. As ISB’s Director, Business Development, Wendy works closely with the sales team and is the first point of contact for the onboarding of new clients. Wendy also manages the ongoing client relationship with a key focus on maintaining ISB’s high level of customer satisfaction. If Wendy is not with clients, you will likely find her representing the company at many of our tradeshows and events.
Andrew McAlorum – Director of Information Technology
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the IT Director, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the IT Director, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
Vanessa Cecil – Director of Sales (USA)
Vanessa Cecil has joined ISB Global as the Director of Sales for the United States. With extensive experience in background screening, she has worked closely with non-profits and staffing companies. This has enabled her to focus on the unique needs of organizations dedicated to filling roles with the most qualified candidates. Vanessa prioritizes her clients' requirements by employing an open-minded, innovative approach to ensure that all FCRA requirements are met in alignment with those needs. She finds great fulfillment in integrating her professional endeavours with her passion for volunteering.
Vanessa Cecil has joined ISB Global as the Director of Sales for the United States. With extensive experience in background screening, she has worked closely with non-profits and staffing companies. This has enabled her to focus on the unique needs of organizations dedicated to filling roles with the most qualified candidates. Vanessa prioritizes her clients' requirements by employing an open-minded, innovative approach to ensure that all FCRA requirements are met in alignment with those needs. She finds great fulfillment in integrating her professional endeavours with her passion for volunteering.
Wendy Patton – Director, Transportation & Facilities
Wendy Patton has been with ISB since 2010. As ISB’s Director, Business Development, Wendy works closely with the sales team and is the first point of contact for the onboarding of new clients. Wendy also manages the ongoing client relationship with a key focus on maintaining ISB’s high level of customer satisfaction. If Wendy is not with clients, you will likely find her representing the company at many of our tradeshows and events.
Wendy Patton has been with ISB since 2010. As ISB’s Director, Business Development, Wendy works closely with the sales team and is the first point of contact for the onboarding of new clients. Wendy also manages the ongoing client relationship with a key focus on maintaining ISB’s high level of customer satisfaction. If Wendy is not with clients, you will likely find her representing the company at many of our tradeshows and events.
Andrew McAlorum – Director of Information Technology
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the IT Director, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the IT Director, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
Vanessa Cecil – Director of Sales (USA)
Vanessa Cecil has joined ISB Global as the Director of Sales for the United States. With extensive experience in background screening, she has worked closely with non-profits and staffing companies. This has enabled her to focus on the unique needs of organizations dedicated to filling roles with the most qualified candidates. Vanessa prioritizes her clients' requirements by employing an open-minded, innovative approach to ensure that all FCRA requirements are met in alignment with those needs. She finds great fulfillment in integrating her professional endeavours with her passion for volunteering.
Vanessa Cecil has joined ISB Global as the Director of Sales for the United States. With extensive experience in background screening, she has worked closely with non-profits and staffing companies. This has enabled her to focus on the unique needs of organizations dedicated to filling roles with the most qualified candidates. Vanessa prioritizes her clients' requirements by employing an open-minded, innovative approach to ensure that all FCRA requirements are met in alignment with those needs. She finds great fulfillment in integrating her professional endeavours with her passion for volunteering.
Candice Pyke – Director of Business Development
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Carlo Cipparone – Director of Business Development
Carlo Cipparone is a seasoned Sales Director with over 25 years of experience in revenue generation across both emerging and established markets. With more than 12 years dedicated to SaaS and compliance, Carlo has a proven track record in executing complex solutions across diverse industries. Known for his results-driven approach, he brings his passion and expertise to ISB Global Services, where he continues to make significant contributions in the field.
Carlo Cipparone is a seasoned Sales Director with over 25 years of experience in revenue generation across both emerging and established markets. With more than 12 years dedicated to SaaS and compliance, Carlo has a proven track record in executing complex solutions across diverse industries. Known for his results-driven approach, he brings his passion and expertise to ISB Global Services, where he continues to make significant contributions in the field.
Christina Carrion – Director of Operations
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Candice Pyke – Director of Business Development
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Carlo Cipparone – Director of Business Development
Carlo Cipparone is a seasoned Sales Director with over 25 years of experience in revenue generation across both emerging and established markets. With more than 12 years dedicated to SaaS and compliance, Carlo has a proven track record in executing complex solutions across diverse industries. Known for his results-driven approach, he brings his passion and expertise to ISB Global Services, where he continues to make significant contributions in the field.
Carlo Cipparone is a seasoned Sales Director with over 25 years of experience in revenue generation across both emerging and established markets. With more than 12 years dedicated to SaaS and compliance, Carlo has a proven track record in executing complex solutions across diverse industries. Known for his results-driven approach, he brings his passion and expertise to ISB Global Services, where he continues to make significant contributions in the field.
Christina Carrion – Director of Operations
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Katie Adams-Anderton – Director of Privacy & Compliance
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Minh Trinh – Director of Design and Client Experience
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
Harpreet Sidhu – IT Manager
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Katie Adams-Anderton – Director of Privacy & Compliance
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Minh Trinh – Director of Design and Client Experience
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
Harpreet Sidhu – IT Manager
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Wilna Perrin – Operations Manager
Wilna Perrin is a fully bilingual Operations Supervisor with over 20 years of expertise in customer service and corporate client management. Known for her effectiveness in fast-paced settings, Wilna excels at managing high-value accounts and leading teams to deliver outstanding service and foster innovation. At ISB Global Services, she oversees a team of Information Specialists, focusing on implementing new systems and processes that boost productivity and enhance customer outcomes. With a strong background in change management and process improvement, Wilna is committed to operational excellence, continually advancing her technical skills and industry expertise to support organizational success.
Wilna Perrin is a fully bilingual Operations Supervisor with over 20 years of expertise in customer service and corporate client management. Known for her effectiveness in fast-paced settings, Wilna excels at managing high-value accounts and leading teams to deliver outstanding service and foster innovation. At ISB Global Services, she oversees a team of Information Specialists, focusing on implementing new systems and processes that boost productivity and enhance customer outcomes. With a strong background in change management and process improvement, Wilna is committed to operational excellence, continually advancing her technical skills and industry expertise to support organizational success.
Jennifer Corbett – Implementation and QA Manager
Jennifer joined ISB Global Services in 2018 specializing in the Employment Background Screening division. Jennifer brings an extremely high standard of customer service and productivity to the division from her lengthy career in food service industry.
Now as the Contract Services Manager, Jennifer is responsible for the day to day operations of the entire Employment Background Screening division.
In addition to constant process improvement, Jennifer ensures that the highest level of service is maintained while maintaining strict privacy compliance.
Jennifer joined ISB Global Services in 2018 specializing in the Employment Background Screening division. Jennifer brings an extremely high standard of customer service and productivity to the division from her lengthy career in food service industry.
Now as the Contract Services Manager, Jennifer is responsible for the day to day operations of the entire Employment Background Screening division.
In addition to constant process improvement, Jennifer ensures that the highest level of service is maintained while maintaining strict privacy compliance.
Néhémie Kankolongo – Account Manager
Néhémie joins ISB Global Services with a robust background in SaaS sales and a rich history as both a professional and amateur athlete. He now leads our Sports Compliance division as an Account Manager, focusing on building strong client relationships and delivering exceptional service in the background screening industry.
In his role, Néhémie works closely with clients to navigate the complexities of background checks, ensuring full compliance with industry standards. Driven by a commitment to excellence and a deep understanding of the evolving background screening landscape, he aims to be a trusted partner, helping clients foster secure, high-performing teams.
Néhémie joins ISB Global Services with a robust background in SaaS sales and a rich history as both a professional and amateur athlete. He now leads our Sports Compliance division as an Account Manager, focusing on building strong client relationships and delivering exceptional service in the background screening industry.
In his role, Néhémie works closely with clients to navigate the complexities of background checks, ensuring full compliance with industry standards. Driven by a commitment to excellence and a deep understanding of the evolving background screening landscape, he aims to be a trusted partner, helping clients foster secure, high-performing teams.
Wilna Perrin – Operations Manager
Wilna Perrin is a fully bilingual Operations Supervisor with over 20 years of expertise in customer service and corporate client management. Known for her effectiveness in fast-paced settings, Wilna excels at managing high-value accounts and leading teams to deliver outstanding service and foster innovation. At ISB Global Services, she oversees a team of Information Specialists, focusing on implementing new systems and processes that boost productivity and enhance customer outcomes. With a strong background in change management and process improvement, Wilna is committed to operational excellence, continually advancing her technical skills and industry expertise to support organizational success.
Wilna Perrin is a fully bilingual Operations Supervisor with over 20 years of expertise in customer service and corporate client management. Known for her effectiveness in fast-paced settings, Wilna excels at managing high-value accounts and leading teams to deliver outstanding service and foster innovation. At ISB Global Services, she oversees a team of Information Specialists, focusing on implementing new systems and processes that boost productivity and enhance customer outcomes. With a strong background in change management and process improvement, Wilna is committed to operational excellence, continually advancing her technical skills and industry expertise to support organizational success.
Jennifer Corbett – Implementation and QA Manager
Jennifer joined ISB Global Services in 2018 specializing in the Employment Background Screening division. Jennifer brings an extremely high standard of customer service and productivity to the division from her lengthy career in food service industry.
Now as the Contract Services Manager, Jennifer is responsible for the day to day operations of the entire Employment Background Screening division.
In addition to constant process improvement, Jennifer ensures that the highest level of service is maintained while maintaining strict privacy compliance.
Jennifer joined ISB Global Services in 2018 specializing in the Employment Background Screening division. Jennifer brings an extremely high standard of customer service and productivity to the division from her lengthy career in food service industry.
Now as the Contract Services Manager, Jennifer is responsible for the day to day operations of the entire Employment Background Screening division.
In addition to constant process improvement, Jennifer ensures that the highest level of service is maintained while maintaining strict privacy compliance.
Néhémie Kankolongo – Account Manager
Néhémie joins ISB Global Services with a robust background in SaaS sales and a rich history as both a professional and amateur athlete. He now leads our Sports Compliance division as an Account Manager, focusing on building strong client relationships and delivering exceptional service in the background screening industry.
In his role, Néhémie works closely with clients to navigate the complexities of background checks, ensuring full compliance with industry standards. Driven by a commitment to excellence and a deep understanding of the evolving background screening landscape, he aims to be a trusted partner, helping clients foster secure, high-performing teams.
Néhémie joins ISB Global Services with a robust background in SaaS sales and a rich history as both a professional and amateur athlete. He now leads our Sports Compliance division as an Account Manager, focusing on building strong client relationships and delivering exceptional service in the background screening industry.
In his role, Néhémie works closely with clients to navigate the complexities of background checks, ensuring full compliance with industry standards. Driven by a commitment to excellence and a deep understanding of the evolving background screening landscape, he aims to be a trusted partner, helping clients foster secure, high-performing teams.
Karri Walls – Account Manager
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
Laurence Carroll – Account Manager
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, he takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, he takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Michela Magliocco – Marketing Manager
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
Karri Walls – Account Manager
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
Laurence Carroll – Account Manager
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, he takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, he takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Michela Magliocco – Marketing Manager
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
Jennifer Wong – Office and Employee Experience Manager
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Andrew Eaton – Learning & Development Manager
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Learning & Development Manager, Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Learning & Development Manager, Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Lindsay Krompholc – Executive Support and Client Excellence
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
Jennifer Wong – Office and Employee Experience Manager
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Andrew Eaton – Learning & Development Manager
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Learning & Development Manager, Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Learning & Development Manager, Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Lindsay Krompholc – Executive Support and Client Excellence
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
