Our Team
The ISB Global Services team is structured to ensure that each client receives an appropriate level of response and attention.
Darrell Parsons – CEO
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
Michael Thompson – Chief Commercial Officer
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Stephen Anderson – Chief Operating Officer
Stephen Anderson has been a vital part of ISB for over two decades, now serving as Chief Operating Officer. With extensive experience in investigations and information management, Stephen is a trusted leader focused on client excellence and operational efficiency.
Known for his creative problem-solving and marketing expertise, Stephen is passionate about process and technology improvements. His initiatives in AI education and prompt engineering have driven significant departmental advancements. Stephen values collaboration, fostering a culture of teamwork and excellence while mentoring his team to achieve their best. He has played a key role in ISB’s business development across B2B and B2C markets in North America.
Before joining ISB, Stephen worked as a security advisor for a major developer, overseeing security operations at Toronto high-rises and liaising with federal authorities on investigations, holding full RCMP airport security clearance.
Since 2019, Stephen has served on the GBTA Canadian Advisory Board and, in 2023, became the GBTA Risk Committee Liaison, further demonstrating his commitment to leadership and innovation in the industry.
Stephen Anderson has been a vital part of ISB for over two decades, now serving as Chief Operating Officer. With extensive experience in investigations and information management, Stephen is a trusted leader focused on client excellence and operational efficiency.
Known for his creative problem-solving and marketing expertise, Stephen is passionate about process and technology improvements. His initiatives in AI education and prompt engineering have driven significant departmental advancements. Stephen values collaboration, fostering a culture of teamwork and excellence while mentoring his team to achieve their best. He has played a key role in ISB’s business development across B2B and B2C markets in North America.
Before joining ISB, Stephen worked as a security advisor for a major developer, overseeing security operations at Toronto high-rises and liaising with federal authorities on investigations, holding full RCMP airport security clearance.
Since 2019, Stephen has served on the GBTA Canadian Advisory Board and, in 2023, became the GBTA Risk Committee Liaison, further demonstrating his commitment to leadership and innovation in the industry.
Darrell Parsons – CEO
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
As the visionary force and Chairman at ISB Global Services, Darrell Parsons pioneers a future-oriented approach to business, leveraging his extensive background in investigative pursuits, dynamic product development, and active participation in a multitude of industry associations. A seasoned innovator, Darrell collaborates closely with insurance and corporate companies, offering tailored solutions to navigate and overcome their evolving challenges. His commitment extends beyond boardrooms, with a passion for internal and external community engagement, reflected in mentorship roles for emerging business professionals. Embracing technology and forward-thinking strategies, Darrell Parsons stands at the forefront of corporate leadership, shaping industries through his proactive and innovative contributions.
Michael Thompson – Chief Commercial Officer
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining ISB Global Services, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with ISB, Mr. Thompson participates on several boards and industry committees.
Stephen Anderson – Chief Operating Officer
Stephen Anderson has been a vital part of ISB for over two decades, now serving as Chief Operating Officer. With extensive experience in investigations and information management, Stephen is a trusted leader focused on client excellence and operational efficiency.
Known for his creative problem-solving and marketing expertise, Stephen is passionate about process and technology improvements. His initiatives in AI education and prompt engineering have driven significant departmental advancements. Stephen values collaboration, fostering a culture of teamwork and excellence while mentoring his team to achieve their best. He has played a key role in ISB’s business development across B2B and B2C markets in North America.
Before joining ISB, Stephen worked as a security advisor for a major developer, overseeing security operations at Toronto high-rises and liaising with federal authorities on investigations, holding full RCMP airport security clearance.
Since 2019, Stephen has served on the GBTA Canadian Advisory Board and, in 2023, became the GBTA Risk Committee Liaison, further demonstrating his commitment to leadership and innovation in the industry.
Stephen Anderson has been a vital part of ISB for over two decades, now serving as Chief Operating Officer. With extensive experience in investigations and information management, Stephen is a trusted leader focused on client excellence and operational efficiency.
Known for his creative problem-solving and marketing expertise, Stephen is passionate about process and technology improvements. His initiatives in AI education and prompt engineering have driven significant departmental advancements. Stephen values collaboration, fostering a culture of teamwork and excellence while mentoring his team to achieve their best. He has played a key role in ISB’s business development across B2B and B2C markets in North America.
Before joining ISB, Stephen worked as a security advisor for a major developer, overseeing security operations at Toronto high-rises and liaising with federal authorities on investigations, holding full RCMP airport security clearance.
Since 2019, Stephen has served on the GBTA Canadian Advisory Board and, in 2023, became the GBTA Risk Committee Liaison, further demonstrating his commitment to leadership and innovation in the industry.
Elvin Croswhite – Vice President US, Business Development
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Kevin Carroll – Vice-President, Insurance Solutions
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Lisa Georganes – Vice President of Special Projects
Lisa Georganes is a seasoned leader with over 20 years of experience driving strategic initiatives and delivering impactful results across various industries. As Vice President of Special Projects at ISB Global Services, Lisa excels in operational efficiency, team building, and implementing scalable solutions that enhance customer experiences. Lisa’s proven track record includes managing complex projects, optimizing resources, and ensuring compliance with industry standards. Certified in Leadership, Management, and PCI Compliance, she is dedicated to fostering innovation, continuous improvement, and excellence in service delivery, making her a key contributor to ISB Global Services’ success.
Lisa Georganes is a seasoned leader with over 20 years of experience driving strategic initiatives and delivering impactful results across various industries. As Vice President of Special Projects at ISB Global Services, Lisa excels in operational efficiency, team building, and implementing scalable solutions that enhance customer experiences. Lisa’s proven track record includes managing complex projects, optimizing resources, and ensuring compliance with industry standards. Certified in Leadership, Management, and PCI Compliance, she is dedicated to fostering innovation, continuous improvement, and excellence in service delivery, making her a key contributor to ISB Global Services’ success.
Elvin Croswhite – Vice President US, Business Development
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of experience in sales, specializing in the background screening and pre-employment sector for over ten years. Currently serving as the Vice President US, Business Development at ISB Global Services, Elvin brings a wealth of knowledge and expertise to the hiring process.
Throughout his career, Elvin has been instrumental in helping companies overcome complex employment screening challenges. By ensuring the recruitment of a quality workforce, he has enabled these organizations to gain a competitive advantage in their respective industries.
Elvin's leadership approach is centered around servant leadership, where he acts as a brand ambassador and prioritizes strong client-service relationships. He excels in developing and managing high-performing sales teams, even amidst complex and ongoing organizational changes. His ability to navigate critical business issues alongside enterprise clients has solidified his reputation as a trusted advisor.
What sets Elvin apart is his commitment to setting high standards for himself and those he works with. By leveraging data and driving profitability, he constantly raises the bar, ensuring exceptional results and exceeding expectations.
As a true brand ambassador and client-centric professional, Elvin Croswhite continues to make significant contributions to the field of sales and the success of ISB Global Services.
Kevin Carroll – Vice-President, Insurance Solutions
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Kevin is a seasoned executive with over 25 years in the Insurance IT sector, specializing in enterprise solutions and insurance information services. With extensive experience managing client relationships, he has effectively led sales, delivery, and management activities, ensuring exceptional service and value for clients. Kevin’s consultative approach to business development has consistently fueled revenue growth across Canada and the US. Known for his deep expertise in insurance and financial services, he aligns solutions with client needs and thrives in collaborative environments, driving success for both clients and ISB Global Services.
Lisa Georganes – Vice President of Special Projects
Lisa Georganes is a seasoned leader with over 20 years of experience driving strategic initiatives and delivering impactful results across various industries. As Vice President of Special Projects at ISB Global Services, Lisa excels in operational efficiency, team building, and implementing scalable solutions that enhance customer experiences. Lisa’s proven track record includes managing complex projects, optimizing resources, and ensuring compliance with industry standards. Certified in Leadership, Management, and PCI Compliance, she is dedicated to fostering innovation, continuous improvement, and excellence in service delivery, making her a key contributor to ISB Global Services’ success.
Lisa Georganes is a seasoned leader with over 20 years of experience driving strategic initiatives and delivering impactful results across various industries. As Vice President of Special Projects at ISB Global Services, Lisa excels in operational efficiency, team building, and implementing scalable solutions that enhance customer experiences. Lisa’s proven track record includes managing complex projects, optimizing resources, and ensuring compliance with industry standards. Certified in Leadership, Management, and PCI Compliance, she is dedicated to fostering innovation, continuous improvement, and excellence in service delivery, making her a key contributor to ISB Global Services’ success.
Andrew McAlorum – Vice President, IT
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the Vice President of IT, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the Vice President of IT, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
Megan Paddock – Controller
Megan Paddock joined ISB in 2025 and is ISB’s Controller, bringing strong financial expertise and a detail-oriented approach to supporting company operations. With a background in accounting, reporting, and process improvement, Megan plays a key role in ensuring accurate financial management, supporting strategic decision-making, and strengthening internal controls. Known for her organization, reliability, and commitment to continuous improvement, she works closely with leadership to enhance efficiency and help drive ISB’s long-term success.
Megan Paddock joined ISB in 2025 and is ISB’s Controller, bringing strong financial expertise and a detail-oriented approach to supporting company operations. With a background in accounting, reporting, and process improvement, Megan plays a key role in ensuring accurate financial management, supporting strategic decision-making, and strengthening internal controls. Known for her organization, reliability, and commitment to continuous improvement, she works closely with leadership to enhance efficiency and help drive ISB’s long-term success.
Corinne Linglet – Director of Operations (Canada)
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Andrew McAlorum – Vice President, IT
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the Vice President of IT, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
With more than 15 years of experience in information technology, Andrew McAlorum is a visionary leader committed to spearheading digital transformation and nurturing innovation. As the Vice President of IT, Mr. McAlorum manages software engineering, cloud infrastructure, cybersecurity, product and project management, and IT support. He earned his Master of Information Studies degree from the University of Toronto and holds certifications in Solutions Architecture, Cybersecurity, and DevOps. Andrew's expertise lies in steering impactful digital endeavors and empowering top-performing teams, making him instrumental in driving our company's technological advancements.
Megan Paddock – Controller
Megan Paddock joined ISB in 2025 and is ISB’s Controller, bringing strong financial expertise and a detail-oriented approach to supporting company operations. With a background in accounting, reporting, and process improvement, Megan plays a key role in ensuring accurate financial management, supporting strategic decision-making, and strengthening internal controls. Known for her organization, reliability, and commitment to continuous improvement, she works closely with leadership to enhance efficiency and help drive ISB’s long-term success.
Megan Paddock joined ISB in 2025 and is ISB’s Controller, bringing strong financial expertise and a detail-oriented approach to supporting company operations. With a background in accounting, reporting, and process improvement, Megan plays a key role in ensuring accurate financial management, supporting strategic decision-making, and strengthening internal controls. Known for her organization, reliability, and commitment to continuous improvement, she works closely with leadership to enhance efficiency and help drive ISB’s long-term success.
Corinne Linglet – Director of Operations (Canada)
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Corinne joined ISB in 2017 from the Commercial Material and Renovations industries as an International Purchaser & Strategist buyer. She quickly stood out by performing efficiently and demonstrating excellent problem-solving and decision-making skills. Corinne currently holds the title of Director of Operations; she is managing the information specialist teams, budgets, and resources to ensure the company meets its goals and objectives. Corinne works also closely with other executives to develop and implement policies and procedures that improve efficiency, productivity, and profitability.
Pamela Beauchamp – Director, Insurance Division
Pamela Beauchamp brings over a decade of client-focused experience to her role as Director of ISB’s Insurance Division. Since joining ISB in 2016, she has progressed from Information Specialist to Quebec Account Manager, building deep expertise in client relations and claims support.
Now leading national client engagement, Pamela drives operational efficiency, cost savings, and service excellence. She oversees bilingual training initiatives and collaborates closely with operations to ensure tailored, high-quality service. Her leadership continues to strengthen ISB’s client partnerships across Canada.
Pamela Beauchamp brings over a decade of client-focused experience to her role as Director of ISB’s Insurance Division. Since joining ISB in 2016, she has progressed from Information Specialist to Quebec Account Manager, building deep expertise in client relations and claims support.
Now leading national client engagement, Pamela drives operational efficiency, cost savings, and service excellence. She oversees bilingual training initiatives and collaborates closely with operations to ensure tailored, high-quality service. Her leadership continues to strengthen ISB’s client partnerships across Canada.
Shane Thomas-Lovric – Director, Vendor and Contract Management
Shane joined the ISB Global Services team in 2022 after working in various legal roles. His skillset blends a combination of contractual and legal expertise with provider management to help facilitate and grow relationships with ISB’s partners. His past and current areas of focus are legal, compliance, sports, and vendor management. In his role as the Director, Vendor and Contract Management, Shane’s goal is to ensure legal and regulatory compliance, facilitate company growth, and foster company relationships.
Shane holds a Juris Doctor degree with a Corporate and Commercial Law Certificate from the University of Denver Sturm College of Law.
Shane joined the ISB Global Services team in 2022 after working in various legal roles. His skillset blends a combination of contractual and legal expertise with provider management to help facilitate and grow relationships with ISB’s partners. His past and current areas of focus are legal, compliance, sports, and vendor management. In his role as the Director, Vendor and Contract Management, Shane’s goal is to ensure legal and regulatory compliance, facilitate company growth, and foster company relationships.
Shane holds a Juris Doctor degree with a Corporate and Commercial Law Certificate from the University of Denver Sturm College of Law.
Christopher McClelland – Director of Insurance Solutions
Christopher McClelland is a highly motivated and accomplished sales leader with over 20 years of experience, specializing in the insurance industry. With a strong focus on enhancing customer experiences and building long-term partnerships, Christopher is dedicated to delivering exceptional service.
Throughout his career, Christopher has built solid partnerships with insurance claims adjusters, claims supervisors, branch managers, SIU managers, underwriters, and private investigators, working collaboratively to achieve the best possible outcomes for all parties involved.
Christopher McClelland is a highly motivated and accomplished sales leader with over 20 years of experience, specializing in the insurance industry. With a strong focus on enhancing customer experiences and building long-term partnerships, Christopher is dedicated to delivering exceptional service.
Throughout his career, Christopher has built solid partnerships with insurance claims adjusters, claims supervisors, branch managers, SIU managers, underwriters, and private investigators, working collaboratively to achieve the best possible outcomes for all parties involved.
Pamela Beauchamp – Director, Insurance Division
Pamela Beauchamp brings over a decade of client-focused experience to her role as Director of ISB’s Insurance Division. Since joining ISB in 2016, she has progressed from Information Specialist to Quebec Account Manager, building deep expertise in client relations and claims support.
Now leading national client engagement, Pamela drives operational efficiency, cost savings, and service excellence. She oversees bilingual training initiatives and collaborates closely with operations to ensure tailored, high-quality service. Her leadership continues to strengthen ISB’s client partnerships across Canada.
Pamela Beauchamp brings over a decade of client-focused experience to her role as Director of ISB’s Insurance Division. Since joining ISB in 2016, she has progressed from Information Specialist to Quebec Account Manager, building deep expertise in client relations and claims support.
Now leading national client engagement, Pamela drives operational efficiency, cost savings, and service excellence. She oversees bilingual training initiatives and collaborates closely with operations to ensure tailored, high-quality service. Her leadership continues to strengthen ISB’s client partnerships across Canada.
Shane Thomas-Lovric – Director, Vendor and Contract Management
Shane joined the ISB Global Services team in 2022 after working in various legal roles. His skillset blends a combination of contractual and legal expertise with provider management to help facilitate and grow relationships with ISB’s partners. His past and current areas of focus are legal, compliance, sports, and vendor management. In his role as the Director, Vendor and Contract Management, Shane’s goal is to ensure legal and regulatory compliance, facilitate company growth, and foster company relationships.
Shane holds a Juris Doctor degree with a Corporate and Commercial Law Certificate from the University of Denver Sturm College of Law.
Shane joined the ISB Global Services team in 2022 after working in various legal roles. His skillset blends a combination of contractual and legal expertise with provider management to help facilitate and grow relationships with ISB’s partners. His past and current areas of focus are legal, compliance, sports, and vendor management. In his role as the Director, Vendor and Contract Management, Shane’s goal is to ensure legal and regulatory compliance, facilitate company growth, and foster company relationships.
Shane holds a Juris Doctor degree with a Corporate and Commercial Law Certificate from the University of Denver Sturm College of Law.
Christopher McClelland – Director of Insurance Solutions
Christopher McClelland is a highly motivated and accomplished sales leader with over 20 years of experience, specializing in the insurance industry. With a strong focus on enhancing customer experiences and building long-term partnerships, Christopher is dedicated to delivering exceptional service.
Throughout his career, Christopher has built solid partnerships with insurance claims adjusters, claims supervisors, branch managers, SIU managers, underwriters, and private investigators, working collaboratively to achieve the best possible outcomes for all parties involved.
Christopher McClelland is a highly motivated and accomplished sales leader with over 20 years of experience, specializing in the insurance industry. With a strong focus on enhancing customer experiences and building long-term partnerships, Christopher is dedicated to delivering exceptional service.
Throughout his career, Christopher has built solid partnerships with insurance claims adjusters, claims supervisors, branch managers, SIU managers, underwriters, and private investigators, working collaboratively to achieve the best possible outcomes for all parties involved.
Candice Pyke – Director of Business Development
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Christina Carrion – Director of Operations (USA)
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Richard Desmarais – Director of Client Accounts
As Director of Customer Success at ISB Global Services, Richard brings 20+ years of experience in SaaS, conferencing, and collaboration. He has led global teams, managed $30M+ portfolios, and built customer experience operations for Canadian startups. His expertise includes driving compliance initiatives, leading SaaS migrations, and implementing omni-channel CRM systems. Known for his strategic, data-driven approach, Richard is focused on delivering scalable solutions that enhance client value and experience.
As Director of Customer Success at ISB Global Services, Richard brings 20+ years of experience in SaaS, conferencing, and collaboration. He has led global teams, managed $30M+ portfolios, and built customer experience operations for Canadian startups. His expertise includes driving compliance initiatives, leading SaaS migrations, and implementing omni-channel CRM systems. Known for his strategic, data-driven approach, Richard is focused on delivering scalable solutions that enhance client value and experience.
Candice Pyke – Director of Business Development
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Candice Pyke is an enthusiastic and experienced sports advocate with a strong passion for hockey and soccer. She began her coaching journey at 16 and currently coaches her two children. Candice possesses valuable insights into managing a sports league, coaching a team, and balancing her responsibilities as a full-time mother, all while continuing to engage in on-ice activities several times a week. Her professional background includes integrating technology and developing meaningful partnerships that contribute to the efficient operation of organizations.
Christina Carrion – Director of Operations (USA)
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Christina joined ISB in 2024, bringing nearly two decades of experience in the background screening sector as an Account and Process Manager. Her impressive skill set and commitment to excellence quickly propelled her into the role of Director of Operations for the US. Known for her dedication and meticulous attention to detail, Christina consistently delivers exceptional results that exceed client expectations. In her role, she collaborates closely with fellow executives to develop and implement policies and procedures that enhance efficiency, productivity, profitability, and overall client satisfaction.
Richard Desmarais – Director of Client Accounts
As Director of Customer Success at ISB Global Services, Richard brings 20+ years of experience in SaaS, conferencing, and collaboration. He has led global teams, managed $30M+ portfolios, and built customer experience operations for Canadian startups. His expertise includes driving compliance initiatives, leading SaaS migrations, and implementing omni-channel CRM systems. Known for his strategic, data-driven approach, Richard is focused on delivering scalable solutions that enhance client value and experience.
As Director of Customer Success at ISB Global Services, Richard brings 20+ years of experience in SaaS, conferencing, and collaboration. He has led global teams, managed $30M+ portfolios, and built customer experience operations for Canadian startups. His expertise includes driving compliance initiatives, leading SaaS migrations, and implementing omni-channel CRM systems. Known for his strategic, data-driven approach, Richard is focused on delivering scalable solutions that enhance client value and experience.
Katie Adams-Anderton – Director of Privacy & Compliance
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Minh Trinh – Director of Design and Client Experience
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
Harpreet Sidhu – Director, Engineering
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Katie Adams-Anderton – Director of Privacy & Compliance
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Katie Adams-Anderton joined ISB in 2024 as the Director of Privacy and Compliance, with several years of background screening industry experience. Within her current role, she works towards ensuring ISB maintains compliance with the United States' and Canada's applicable laws, regulations, and accreditation requirements. Katie is dedicated to continuous learning and helping ISB strengthen its customer relations by having a reliable compliance program. Lastly, she assisted with writing the California Consumer Privacy Act's FCRA exemption clause.
Minh Trinh – Director of Design and Client Experience
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
With over a decade of experience in graphic design and multimedia, Minh Trinh is a dynamic leader dedicated to enhancing client experiences and elevating visual communications. Starting his career at ISB shortly after graduating from the University of Waterloo, Mr. Trinh quickly expanded his skill set to include web design, programming, and video editing. Now serving as the Director of Design and Client Experience, Minh oversees all public-facing marketing materials, including the ISB website, videos, logos, printed materials, and presentations, with an internal focus on providing exceptional onboarding and training experiences for his colleagues.
Harpreet Sidhu – Director, Engineering
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Brydon Parsons – Director of Product Development
Brydon Parsons is the Director of Product Development at ISB Global Services. Brydon leads the development and launch of innovative products. He supports the business by creating business cases for new products and enhancements, meeting with clients and internal stakeholders to discuss and document product requirements, conducting market research to identify new product opportunities, and developing a product roadmap with specific goals and milestones. Brydon also prepares budgets for product development projects, reviews customer feedback, identifies market trends and consumer preferences, and establishes strategic partnerships with industry experts.
Brydon received his Bachelor of Technology from McMaster University, an Advanced Diploma in Chemical Engineering Technologies from Mohawk College, and a Diploma in Software Engineering from Sheridan College.
Brydon Parsons is the Director of Product Development at ISB Global Services. Brydon leads the development and launch of innovative products. He supports the business by creating business cases for new products and enhancements, meeting with clients and internal stakeholders to discuss and document product requirements, conducting market research to identify new product opportunities, and developing a product roadmap with specific goals and milestones. Brydon also prepares budgets for product development projects, reviews customer feedback, identifies market trends and consumer preferences, and establishes strategic partnerships with industry experts.
Brydon received his Bachelor of Technology from McMaster University, an Advanced Diploma in Chemical Engineering Technologies from Mohawk College, and a Diploma in Software Engineering from Sheridan College.
Laura Capone – Director of Client Success
Laura joined ISB in 2021 as an Information Specialist and quickly advanced to the role of Account Manager, leveraging her extensive experience in the retail and private investigation industries. Throughout her tenure, Laura has been actively involved in key projects and client relationships, demonstrating a strong understanding of technology, workflows, and configurations essential for successful client implementations. Her commitment to building long-term client partnerships is driven by a deep understanding of each client's unique needs, enabling her to deliver tailored solutions that enhance client satisfaction and drive success.
In her current role as ISB's Director of Client Success, Laura focuses on ensuring each project is executed smoothly and aligns with the client's specific requirements. She also serves as a critical liaison between ISB's various departments, coordinating efforts to guarantee project efficiency and the fulfillment of all client needs.
Laura joined ISB in 2021 as an Information Specialist and quickly advanced to the role of Account Manager, leveraging her extensive experience in the retail and private investigation industries. Throughout her tenure, Laura has been actively involved in key projects and client relationships, demonstrating a strong understanding of technology, workflows, and configurations essential for successful client implementations. Her commitment to building long-term client partnerships is driven by a deep understanding of each client's unique needs, enabling her to deliver tailored solutions that enhance client satisfaction and drive success.
In her current role as ISB's Director of Client Success, Laura focuses on ensuring each project is executed smoothly and aligns with the client's specific requirements. She also serves as a critical liaison between ISB's various departments, coordinating efforts to guarantee project efficiency and the fulfillment of all client needs.
Andrew Eaton – Director of Learning and Projects
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Director of Learning and Projects , Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Director of Learning and Projects , Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Brydon Parsons – Director of Product Development
Brydon Parsons is the Director of Product Development at ISB Global Services. Brydon leads the development and launch of innovative products. He supports the business by creating business cases for new products and enhancements, meeting with clients and internal stakeholders to discuss and document product requirements, conducting market research to identify new product opportunities, and developing a product roadmap with specific goals and milestones. Brydon also prepares budgets for product development projects, reviews customer feedback, identifies market trends and consumer preferences, and establishes strategic partnerships with industry experts.
Brydon received his Bachelor of Technology from McMaster University, an Advanced Diploma in Chemical Engineering Technologies from Mohawk College, and a Diploma in Software Engineering from Sheridan College.
Brydon Parsons is the Director of Product Development at ISB Global Services. Brydon leads the development and launch of innovative products. He supports the business by creating business cases for new products and enhancements, meeting with clients and internal stakeholders to discuss and document product requirements, conducting market research to identify new product opportunities, and developing a product roadmap with specific goals and milestones. Brydon also prepares budgets for product development projects, reviews customer feedback, identifies market trends and consumer preferences, and establishes strategic partnerships with industry experts.
Brydon received his Bachelor of Technology from McMaster University, an Advanced Diploma in Chemical Engineering Technologies from Mohawk College, and a Diploma in Software Engineering from Sheridan College.
Laura Capone – Director of Client Success
Laura joined ISB in 2021 as an Information Specialist and quickly advanced to the role of Account Manager, leveraging her extensive experience in the retail and private investigation industries. Throughout her tenure, Laura has been actively involved in key projects and client relationships, demonstrating a strong understanding of technology, workflows, and configurations essential for successful client implementations. Her commitment to building long-term client partnerships is driven by a deep understanding of each client's unique needs, enabling her to deliver tailored solutions that enhance client satisfaction and drive success.
In her current role as ISB's Director of Client Success, Laura focuses on ensuring each project is executed smoothly and aligns with the client's specific requirements. She also serves as a critical liaison between ISB's various departments, coordinating efforts to guarantee project efficiency and the fulfillment of all client needs.
Laura joined ISB in 2021 as an Information Specialist and quickly advanced to the role of Account Manager, leveraging her extensive experience in the retail and private investigation industries. Throughout her tenure, Laura has been actively involved in key projects and client relationships, demonstrating a strong understanding of technology, workflows, and configurations essential for successful client implementations. Her commitment to building long-term client partnerships is driven by a deep understanding of each client's unique needs, enabling her to deliver tailored solutions that enhance client satisfaction and drive success.
In her current role as ISB's Director of Client Success, Laura focuses on ensuring each project is executed smoothly and aligns with the client's specific requirements. She also serves as a critical liaison between ISB's various departments, coordinating efforts to guarantee project efficiency and the fulfillment of all client needs.
Andrew Eaton – Director of Learning and Projects
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Director of Learning and Projects , Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Andrew joined ISB Global Services in 2023 as an Account Manager, bringing valuable experience from the retail, service, and tech industries to deliver exceptional client service. Now serving as ISB’s Director of Learning and Projects , Andrew provides comprehensive, engaging training on ISB’s products, platforms, and processes for employees and clients. With a passion for learning and continuous improvement, he ensures that everyone at ISB stays informed and empowered, enhancing knowledge and service excellence across the organization.
Jennifer Corbett – Project Manager
Jennifer Corbett joined ISB Global Services in 2018 and has advanced through key leadership roles, including Contract Services Manager and Operations Manager for the Employment Background Screening division. Now serving as Project Manager for the IT department, she directs development priorities and leads automation initiatives aimed at improving turnaround times and operational efficiency. Her focus on continuous improvement supports ISB’s commitment to innovation and service excellence.
Jennifer Corbett joined ISB Global Services in 2018 and has advanced through key leadership roles, including Contract Services Manager and Operations Manager for the Employment Background Screening division. Now serving as Project Manager for the IT department, she directs development priorities and leads automation initiatives aimed at improving turnaround times and operational efficiency. Her focus on continuous improvement supports ISB’s commitment to innovation and service excellence.
Karri Walls – Account Manager
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
Laurence Carroll – Account Manager
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, she takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, she takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Jennifer Corbett – Project Manager
Jennifer Corbett joined ISB Global Services in 2018 and has advanced through key leadership roles, including Contract Services Manager and Operations Manager for the Employment Background Screening division. Now serving as Project Manager for the IT department, she directs development priorities and leads automation initiatives aimed at improving turnaround times and operational efficiency. Her focus on continuous improvement supports ISB’s commitment to innovation and service excellence.
Jennifer Corbett joined ISB Global Services in 2018 and has advanced through key leadership roles, including Contract Services Manager and Operations Manager for the Employment Background Screening division. Now serving as Project Manager for the IT department, she directs development priorities and leads automation initiatives aimed at improving turnaround times and operational efficiency. Her focus on continuous improvement supports ISB’s commitment to innovation and service excellence.
Karri Walls – Account Manager
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
As a bilingual Account Manager fluent in English and French, Karri is passionate about bridging language gaps to create meaningful connections with clients. Karri joined ISB in 2024 with a strong background in client relations and is skilled at building long-lasting partnerships, identifying client needs, and delivering outstanding customer service. Whether it's a quick check-in or a complex project, she is dedicated to making every client interaction seamless and successful.
Laurence Carroll – Account Manager
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, she takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Laurence Carroll joined ISB Global Services in 2022 as a Global Account Manager within the Insurance Division. Bilingual and with over a decade of experience in insurance, particularly in broker and insurer automation, Laurence is dedicated to fostering strong, long-term client relationships. As the primary point of contact for clients, she takes a customer-focused approach, thoroughly understanding each client’s unique needs and challenges to deliver tailored solutions that enhance satisfaction and success. Laurence also plays a strategic role in identifying growth opportunities and developing goals that align with client objectives, ensuring ongoing value and advancement for both ISB and its clients.
Briya Hood – Account Manager USA
With a strong background in building and maintaining client relationships, Briya is passionate about delivering tailored solutions that drive success. She joined ISB Global Services in 2025 as an Account Manager, dedicated to understanding client needs, driving customer success, and serving as a trusted advisor. Briya is committed to fostering long-term partnerships and ensuring clients achieve their goals.
With a strong background in building and maintaining client relationships, Briya is passionate about delivering tailored solutions that drive success. She joined ISB Global Services in 2025 as an Account Manager, dedicated to understanding client needs, driving customer success, and serving as a trusted advisor. Briya is committed to fostering long-term partnerships and ensuring clients achieve their goals.
Blake MacGowan – Operations Manager
Blake joined ISB Global Services in 2022 as an Information Specialist, bringing extensive experience from previous work within client services, mental health, and data management. Blake quickly distinguished himself by revamping onboarding systems and creating standardized materials and processes that significantly reduced ramp-up time for new hires.
Now serving as Operations Manager, Blake continues to drive improvement and support ISB's growth with his initiative and collaborative mindset. Blake's hands-on leadership style and deep understanding of team culture have enabled him to mentor teams effectively, driving individual development and improving overall team performance. His dedication to continuous improvement and operational excellence ensures the swift delivery of services with the highest privacy and compliance standards.
Blake joined ISB Global Services in 2022 as an Information Specialist, bringing extensive experience from previous work within client services, mental health, and data management. Blake quickly distinguished himself by revamping onboarding systems and creating standardized materials and processes that significantly reduced ramp-up time for new hires.
Now serving as Operations Manager, Blake continues to drive improvement and support ISB's growth with his initiative and collaborative mindset. Blake's hands-on leadership style and deep understanding of team culture have enabled him to mentor teams effectively, driving individual development and improving overall team performance. His dedication to continuous improvement and operational excellence ensures the swift delivery of services with the highest privacy and compliance standards.
Michela Magliocco – Marketing Manager
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
Briya Hood – Account Manager USA
With a strong background in building and maintaining client relationships, Briya is passionate about delivering tailored solutions that drive success. She joined ISB Global Services in 2025 as an Account Manager, dedicated to understanding client needs, driving customer success, and serving as a trusted advisor. Briya is committed to fostering long-term partnerships and ensuring clients achieve their goals.
With a strong background in building and maintaining client relationships, Briya is passionate about delivering tailored solutions that drive success. She joined ISB Global Services in 2025 as an Account Manager, dedicated to understanding client needs, driving customer success, and serving as a trusted advisor. Briya is committed to fostering long-term partnerships and ensuring clients achieve their goals.
Blake MacGowan – Operations Manager
Blake joined ISB Global Services in 2022 as an Information Specialist, bringing extensive experience from previous work within client services, mental health, and data management. Blake quickly distinguished himself by revamping onboarding systems and creating standardized materials and processes that significantly reduced ramp-up time for new hires.
Now serving as Operations Manager, Blake continues to drive improvement and support ISB's growth with his initiative and collaborative mindset. Blake's hands-on leadership style and deep understanding of team culture have enabled him to mentor teams effectively, driving individual development and improving overall team performance. His dedication to continuous improvement and operational excellence ensures the swift delivery of services with the highest privacy and compliance standards.
Blake joined ISB Global Services in 2022 as an Information Specialist, bringing extensive experience from previous work within client services, mental health, and data management. Blake quickly distinguished himself by revamping onboarding systems and creating standardized materials and processes that significantly reduced ramp-up time for new hires.
Now serving as Operations Manager, Blake continues to drive improvement and support ISB's growth with his initiative and collaborative mindset. Blake's hands-on leadership style and deep understanding of team culture have enabled him to mentor teams effectively, driving individual development and improving overall team performance. His dedication to continuous improvement and operational excellence ensures the swift delivery of services with the highest privacy and compliance standards.
Michela Magliocco – Marketing Manager
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
As the Marketing Manager at ISB Global Services, Michela brings a strong background in campaign and event management, with a track record of delivering impactful results. Her organizational skills ensure seamless execution of every detail, whether it’s a large event or a multi-faceted campaign. Previously, she managed 22 brand partnerships, developing custom marketing packages that generated over $500K in revenue in 2024. Passionate about marketing and always ahead of social media trends, Michela brings fresh, innovative approaches to boost brand engagement and drive success.
Jennifer Wong – Office and Employee Experience Manager
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Lindsay Krompholc – Executive Support and Client Excellence
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
Jennifer Wong – Office and Employee Experience Manager
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Jennifer Wong joined ISB Global in 2024 as our Office and Employee Experience Manager at our Guelph Corporate Office. She has extensive experience managing office operations, supporting department leadership and planning company-wide engagement. Jennifer plays a key role in onboarding new employees, coordinating continued education and training to support career advancement, and organizing activities.
Lindsay Krompholc – Executive Support and Client Excellence
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
Lindsay joined ISB Global Services in 2024, bringing her extensive experience supporting C-suite executives. With a strong background in organizational efficiency, she excels at managing complex calendars, coordinating logistics for high-stakes meetings, and developing comprehensive communication materials. As Executive Support and Client Excellence, Lindsay is focused on fostering collaboration and driving high-quality results and is dedicated to supporting the strategic goals of ISB.
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