ISB Uber Support
For additional information and answers to frequently asked questions about ISB Uber Background Check applications.
STEP 1
Complete your ISB Uber Criminal Record Check
STEP 2
Complete your ISB Uber Driver Abstract Check (Must have at least 1 year of driving experience)
COMPLETE
What Happens Next?
ISB forwards all completed results to Uber daily. If you have not yet heard from Uber after the specified turnaround time (see below), please contact them directly via the Uber mobile app, available for download on iOS and Android.
What Happens Next?
ISB forwards all completed results to Uber daily. If you have not yet heard from Uber after the specified turnaround time (see below), please contact them directly via the Uber mobile app, available for download on iOS and Android.
Acceptable Forms of ID
To complete your background screening, you must provide two pieces of valid government-issued ID. Below are the key requirements and considerations:
To complete your background screening, you must provide two pieces of valid government-issued ID. Below are the key requirements and considerations:
- Canadian Passport
- Canadian Citizenship Card
- Canadian Birth Certificate
- Provincial or Territorial Photo ID Card
- Canadian Permanent Resident Card
- Driver’s License (Note: The BC Services Card counts as ONE piece of ID, not two. Please check if your province has similar restrictions.)
- Federal, Provincial, or Municipal Identification Card
- Canadian National Institute of the Blind Identification Card
- Military Family Identification Card
- Indian Status Card
- Work or Study Permit
A valid primary ID must include a photo and date of birth.
- Social Insurance Card [SIN]
- Health Card (Note: In provinces where it is accepted as ID. Excludes: Ontario, Manitoba, Nova Scotia, New Brunswick and Prince Edward Island [PEI])
- Credit Card or Bank Card with Name
- Marriage License
- Immigration Papers
- Union Membership Card
- Utility Bill [e.g., water, electricity, taxes] showing both name and address
- Library Card
A valid secondary ID must have your full name and match your primary ID.
Important Considerations:
- The BC Services Card counts as ONE piece of ID, not two. Please check if your province has similar restrictions.
- Some provinces do not accept health cards as a form of ID, including:
- Ontario, Manitoba, Nova Scotia, New Brunswick, and Prince Edward Island [PEI].
- Other Provinces and Territories: In provinces and territories not listed above, the acceptance of health cards as secondary identification depends on the specific policies of the province or territory. Please verify based on your location.
- Ensure all IDs are valid and not expired.
- IDs must be clear and legible when uploading photos.
Frequently Asked Questions
Who will send me the link?
Only Uber can provide a link to Uber candidates. Links are typically sent between 5-7 business days.
Whom should I contact if I have not yet received a link?
You will need to contact Uber directly via the Uber mobile app.
I received a link, but it is expired; what happens now?
Uber is notified of expired links weekly and will send you a new one automatically.
Having issues completing your link?
At the top and the bottom of the page is “Having issues? Click here” This will move you directly to the Selfie process.
Only Uber can provide a link to Uber candidates. Links are typically sent between 5-7 business days.
Whom should I contact if I have not yet received a link?
You will need to contact Uber directly via the Uber mobile app.
I received a link, but it is expired; what happens now?
Uber is notified of expired links weekly and will send you a new one automatically.
Having issues completing your link?
At the top and the bottom of the page is “Having issues? Click here” This will move you directly to the Selfie process.
I am experiencing issues connecting to my camera; what should I do?
You may have to change your device settings to allow the browser to access your camera.
What does it mean if I get a ‘Signature Too Simple Error’?
Signatures must contain more than your initials, Xs, or slashes. Ensure both boxes under the signature field are checked.
What happens to my application if I do not provide a signature in the proper format?
Providing an incorrect or improper signature will result in failure of the process, and a delay in your results
You may have to change your device settings to allow the browser to access your camera.
What does it mean if I get a ‘Signature Too Simple Error’?
Signatures must contain more than your initials, Xs, or slashes. Ensure both boxes under the signature field are checked.
What happens to my application if I do not provide a signature in the proper format?
Providing an incorrect or improper signature will result in failure of the process, and a delay in your results
What is required to complete the Selfie process?
You will need to upload pictures of 2 government-issued IDs (QC must be 2 photo ID) and take a selfie of yourself holding your photo ID.
I have received an email after I completed process asking to upload ID.
This will happen if the ID originally provided or the signature originally provided has not been accepted. Please upload clear pictures of valid (expired ID not accepted) government ID. If in QC you must provide 2 valid photo ID.
Email containing ID will not be accepted unless requested by ISB for cases where normal process can not be followed.
You will need to upload pictures of 2 government-issued IDs (QC must be 2 photo ID) and take a selfie of yourself holding your photo ID.
I have received an email after I completed process asking to upload ID.
This will happen if the ID originally provided or the signature originally provided has not been accepted. Please upload clear pictures of valid (expired ID not accepted) government ID. If in QC you must provide 2 valid photo ID.
Email containing ID will not be accepted unless requested by ISB for cases where normal process can not be followed.
How do I get a copy of my results?
Request a copy from ISB Global Services Uber support at uber@isbglobalservices.com.
How do I dispute my results?
Contact Uber via the Uber mobile app.
Request a copy from ISB Global Services Uber support at uber@isbglobalservices.com.
How do I dispute my results?
Contact Uber via the Uber mobile app.
All provincial and federal public holidays are observed and will delay your process.
Quebec shuts down for 2 weeks starting on Christmas Eve and going into the New Year. Specific dates change per year.
Quebec shuts down for 2 weeks starting on Christmas Eve and going into the New Year. Specific dates change per year.
You must provide two valid pieces. If you lack a second form, consider using a bank card, SIN card, or birth certificate.
This depends on your province. Please refer to the list above or check with local ID requirements.
No, all ID must be valid and unexpired at the time of submission.
