ISB is looking for a dynamic Office Administration and Information Specialist to join our team! This in-office role combines essential information specialist functions with key office administration tasks to support our operations.
Responsibilities:
Information Specialist Duties:
- Process orders for background investigations accurately and efficiently.
- Ensure the precision of reports and results delivered to clients.
- Provide excellent customer service by answering incoming emails and calls promptly and courteously.
- Maintain professionalism in interactions with ISB clients and vendors across North America.
- Meet monthly and yearly goals and expectations.
- Attend meetings, training sessions, seminars, and events as assigned by the Team Lead or Director of Operations.
Office Administration Duties:
- Manage incoming mail and correspondence (both physical and electronic) promptly and efficiently.
- Assist with U.S. marketing logistics, including coordinating event display cases (content organization both pre and post events).
- Assist in the distribution and collection of IT assets in the U.S.
- Send display cases and marketing materials to events, ensuring timely delivery.
- Support general office operations and administrative tasks as needed.
- Serve as the point of contact between U.S. and Canadian office.
Qualifications:
- High school diploma or associate’s degree.
- Previous experience in a fast-paced work environment is preferred.
- Background screening experience.
- Ability to work effectively with minimal supervision.
- Warm and engaging personality with excellent communication skills.
- Proactive attitude with a willingness to take initiative.
- Proficiency in Microsoft Office applications, especially Outlook.
- Strong multitasking and problem-solving abilities.
- Prior involvement in inbound call settings or call center environments, ideally with a minimum of two years' experience, is preferred.
How to apply: Submit your resume to
careers@isbglobalservices.com.