Careers and Employment

ISB is looking for a Director of Business Development to join our Team!

Location: This position is remote.

Responsibilities:

• Develop an annual sales strategy to achieve company sales and revenue objectives.
• Build and maintain an active pipeline of prospect accounts.
• Identify and build relationships with key decision makers.
• Through a consultative approach uncover the customer's business needs and challenges to position our product as a valuable solution.
• Confidently present and demonstrate Company products.
• Manage pricing and contract negotiations.
• Represent the Company at industry events and trade shows.
• Prepare professional responses and submissions for sales proposals and RFP’s.
• Work effectively with management and provide regular updates with respect to all sales opportunities through timely CRM reporting and regular updates.
• Obtain and provide management with regular updates with respect to market, territory, and competitive information.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and benchmarking competition.
• Other duties as assigned.

Qualifications:

• 5+ years of consultative sales experience.
• Experience with B2B (business-to-business) sales.
• HR technology sales with a background screening, HRIS, HCM or ATS organization would be an asset.
• Experience selling to HR, Procurement, Compliance or Recruitment.
• A strong understanding, network and presence within a specific vertical.
• Exceptional communication and presentation skills.
• Confidence in negotiating client commercial arrangements.
• Experience in the contracting process.
• Exceptional customer service skills; able to deal with executive level personnel comfortably and confidentially.
• Strong professional demeanour.
• The ability to quickly grasp and communicate technical solutions to solve customer needs.
• Strong knowledge of the Microsoft suite of products; Microsoft Office, CRM Tools, PowerPoint, Excel, Power BI etc.
• Ability to travel as required.

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

ISB is looking for new Information Specialists to join our Team!

ISB is seeking to recruit personnel to fulfill roles both remotely throughout Canada and on-site in Guelph, Ontario, accommodating a hybrid work arrangement combining office-based and remote work-from-home options.

Information Specialist Responsibilities:

• Process documents for insurance claims accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.
• Provide excellent customer service by answering incoming calls promptly and courteously.
• Handle mail (both physical and electronically) promptly and efficiently.
• Meet monthly and yearly goals and expectations.
• Attend meetings, training sessions, seminars, and events as assigned by the Team Lead or Operations Manager.

Information Specialist Requirements:

• High school diploma or associate’s degree.
• Previous experience in a fast-paced work environment is preferred.
• Ability to work effectively with minimal supervision.
• Warm and engaging personality with excellent communication skills.
• Proactive attitude with a willingness to take initiative.
• Proficiency in Microsoft Office applications, especially Outlook.
• Strong multitasking and problem-solving abilities.
• Prior involvement in inbound call settings or call center environments, ideally with a minimum of two years' experience, is preferred.

Additional Considerations:

• Strong regional knowledge within Ontario would be highly beneficial.
• Bilingual proficiency in English and French is an asset but not mandatory.

Our Core Values define ISB Global Services, and we demonstrate this through the following:

INTEGRITY
We promote a culture of operating each day with honesty, strong moral principles, and trust in our daily operations.

ACCOUNTABILITY
We work together to uphold our commitments, taking individual responsibility for our actions and promptly correcting mistakes. Success begins with each of us, and we are dedicated to contributing to a positive and accountable culture.

COMMITMENT
We are committed to our clients, employees, and brands by providing an exceptional employee and client experience, all within a safe and healthy work environment anchored on mutual respect and dignity.

COMMUNICATION
We believe in an open and honest reciprocal communication process where we all commit to providing and accepting constant and consistent continuous feedback through open and honest dialogue.

CUSTOMER FOCUSED
We promote a relentless pursuit of exceptional customer service and go beyond by treating clients like family; our future depends on it!

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB is looking for a Director of Business Development to join our Team!

Location: This position is remote.

Responsibilities:

• Develop an annual sales strategy to achieve company sales and revenue objectives.
• Build and maintain an active pipeline of prospect accounts.
• Identify and build relationships with key decision makers.
• Through a consultative approach uncover the customer's business needs and challenges to position our product as a valuable solution.
• Confidently present and demonstrate Company products.
• Manage pricing and contract negotiations.
• Represent the Company at industry events and trade shows.
• Prepare professional responses and submissions for sales proposals and RFP’s.
• Work effectively with management and provide regular updates with respect to all sales opportunities through timely CRM reporting and regular updates.
• Obtain and provide management with regular updates with respect to market, territory, and competitive information.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and benchmarking competition.
• Other duties as assigned.

Qualifications:

• 5+ years of consultative sales experience.
• Experience with B2B (business-to-business) sales.
• HR technology sales with a background screening, HRIS, HCM or ATS organization would be an asset.
• Experience selling to HR, Procurement, Compliance or Recruitment.
• A strong understanding, network and presence within a specific vertical.
• Exceptional communication and presentation skills.
• Confidence in negotiating client commercial arrangements.
• Experience in the contracting process.
• Exceptional customer service skills; able to deal with executive level personnel comfortably and confidentially.
• Strong professional demeanour.
• The ability to quickly grasp and communicate technical solutions to solve customer needs.
• Strong knowledge of the Microsoft suite of products; Microsoft Office, CRM Tools, PowerPoint, Excel, Power BI etc.
• Ability to travel as required.

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

ISB is looking for new Information Specialists to join our Team!

ISB is seeking to recruit personnel to fulfill roles both remotely throughout Canada and on-site in Guelph, Ontario, accommodating a hybrid work arrangement combining office-based and remote work-from-home options.

Information Specialist Responsibilities:

• Process documents for insurance claims accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.
• Provide excellent customer service by answering incoming calls promptly and courteously.
• Handle mail (both physical and electronically) promptly and efficiently.
• Meet monthly and yearly goals and expectations.
• Attend meetings, training sessions, seminars, and events as assigned by the Team Lead or Operations Manager.

Information Specialist Requirements:

• High school diploma or associate’s degree.
• Previous experience in a fast-paced work environment is preferred.
• Ability to work effectively with minimal supervision.
• Warm and engaging personality with excellent communication skills.
• Proactive attitude with a willingness to take initiative.
• Proficiency in Microsoft Office applications, especially Outlook.
• Strong multitasking and problem-solving abilities.
• Prior involvement in inbound call settings or call center environments, ideally with a minimum of two years' experience, is preferred.

Additional Considerations:

• Strong regional knowledge within Ontario would be highly beneficial.
• Bilingual proficiency in English and French is an asset but not mandatory.

Our Core Values define ISB Global Services, and we demonstrate this through the following:

INTEGRITY
We promote a culture of operating each day with honesty, strong moral principles, and trust in our daily operations.

ACCOUNTABILITY
We work together to uphold our commitments, taking individual responsibility for our actions and promptly correcting mistakes. Success begins with each of us, and we are dedicated to contributing to a positive and accountable culture.

COMMITMENT
We are committed to our clients, employees, and brands by providing an exceptional employee and client experience, all within a safe and healthy work environment anchored on mutual respect and dignity.

COMMUNICATION
We believe in an open and honest reciprocal communication process where we all commit to providing and accepting constant and consistent continuous feedback through open and honest dialogue.

CUSTOMER FOCUSED
We promote a relentless pursuit of exceptional customer service and go beyond by treating clients like family; our future depends on it!

How to apply: Submit your resume to careers@isbglobalservices.com.