Careers and Employment

ISB is looking for a Business Analyst to join our team!

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

Position: Business Analyst
Location: Guelph, ON (Hybrid: 2+ days in office)
Salary Range: $70,000 - $80,000 per year

Responsibilities:

• Evaluate performance of operations and presenting recommendations for improvement.
• Analyzing the pertinent metrics and data to identify trends or opportunities for improvement.
• Working with the Director of Operations to optimize scheduling and workflow of the operations staff.
• Manage projects, develop project plans and oversee tasks.
• Work closely with stakeholders and establish clear communication to identify goals and improve processes.

Skills and Requirements:

• Bachelor’s degree (BA/IT) from 4-year College or University preferred.
• Power BI experience preferred.
• Minimum of 2 years of related experience and/or training.
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Resourcefulness and creative problem-solving skills
• Experience testing and mapping various business processes and protocols.
• Excellent Microsoft Office Skills (Excel, Word, PowerPoint and Outlook).
• Strong Planning, organizational and time management skills.
• Excellent communication and leadership skills.

Why Join Us:

• ISB fosters a safe, respectful work environment where honesty and accountability are valued. Join our forward-thinking team, where we leverage technology to enhance operations and create new opportunities for success. Thrive in our supportive culture, embracing integrity, respect, and technological innovation. Contribute to our success while growing professionally.
• If you are a motivated business professional looking to make an impact, we invite you to apply and join our team!

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB is looking for new Information Specialists to join our Team!

ISB is seeking to recruit personnel to fulfill roles both remotely throughout Canada and on-site in Guelph, Ontario, accommodating a hybrid work arrangement combining office-based and remote work-from-home options.

Information Specialist Responsibilities:

• Process documents for insurance claims accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.
• Provide excellent customer service by answering incoming calls promptly and courteously.
• Handle mail (both physical and electronically) promptly and efficiently.
• Meet monthly and yearly goals and expectations.
• Attend meetings, training sessions, seminars, and events as assigned by the Team Lead or Operations Manager.

Information Specialist Requirements:

• High school diploma or associate’s degree.
• Previous experience in a fast-paced work environment is preferred.
• Ability to work effectively with minimal supervision.
• Warm and engaging personality with excellent communication skills.
• Proactive attitude with a willingness to take initiative.
• Proficiency in Microsoft Office applications, especially Outlook.
• Strong multitasking and problem-solving abilities.
• Prior involvement in inbound call settings or call center environments, ideally with a minimum of two years' experience, is preferred.

Additional Considerations:

• Strong regional knowledge within Ontario would be highly beneficial.
• Bilingual proficiency in English and French is an asset but not mandatory.

Our Core Values define ISB Global Services, and we demonstrate this through the following:

INTEGRITY
We promote a culture of operating each day with honesty, strong moral principles, and trust in our daily operations.

ACCOUNTABILITY
We work together to uphold our commitments, taking individual responsibility for our actions and promptly correcting mistakes. Success begins with each of us, and we are dedicated to contributing to a positive and accountable culture.

COMMITMENT
We are committed to our clients, employees, and brands by providing an exceptional employee and client experience, all within a safe and healthy work environment anchored on mutual respect and dignity.

COMMUNICATION
We believe in an open and honest reciprocal communication process where we all commit to providing and accepting constant and consistent continuous feedback through open and honest dialogue.

CUSTOMER FOCUSED
We promote a relentless pursuit of exceptional customer service and go beyond by treating clients like family; our future depends on it!

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB is looking for new Bilingual Information Specialists to join our Team!

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

Position: Information Specialist – Bilingual
Location: 100 Stone Road W. Suite 203 – in office position 5 days, 9am-5pm
Hourly Rate (40 hours per week): $20.45 / hour

Information Specialist Responsibilities:

• Process documents for insurance claims accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.
• Provide excellent customer service by answering incoming calls promptly and courteously.
• Handle mail (both physical and electronically) promptly and efficiently.
• Meet monthly and yearly goals and expectations.
• Attend meetings, training sessions, seminars, and events as assigned by the Team Lead or Operations Manager.

Bilingual Information Specialist Requirements:

• Bilingual in French and English (written and spoken) is required.
• High school diploma or associate’s degree.
• Previous experience in a fast-paced work environment is preferred.
• Ability to work effectively with minimal supervision.
• Warm and engaging personality with excellent communication skills.
• Proactive attitude with a willingness to take initiative.
• Proficiency in Microsoft Office applications, especially Outlook.
• Strong multitasking and problem-solving abilities.
• Prior involvement in inbound call settings or call center environments, ideally with a minimum of two years' experience, is preferred.

Additional Considerations:

• Strong regional knowledge within Ontario would be highly beneficial.

Our Core Values define ISB Global Services, and we demonstrate this through the following:

INTEGRITY
We promote a culture of operating each day with honesty, strong moral principles, and trust in our daily operations.

ACCOUNTABILITY
We work together to uphold our commitments, taking individual responsibility for our actions and promptly correcting mistakes. Success begins with each of us, and we are dedicated to contributing to a positive and accountable culture.

COMMITMENT
We are committed to our clients, employees, and brands by providing an exceptional employee and client experience, all within a safe and healthy work environment anchored on mutual respect and dignity.

COMMUNICATION
We believe in an open and honest reciprocal communication process where we all commit to providing and accepting constant and consistent continuous feedback through open and honest dialogue.

CUSTOMER FOCUSED
We promote a relentless pursuit of exceptional customer service and go beyond by treating clients like family; our future depends on it!

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB is looking for an Outreach Specialist to join our team!

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (Insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

ISB is seeking a skilled Outreach Specialist to help us identify and engage potential customers who could benefit from our innovative products and services. As the first point of contact, the Outreach Specialist plays a critical role in nurturing relationships, qualifying leads, and paving the way for the sales team’s success. This role demands strong communication skills, creativity, and a results-driven mindset to boost revenue, acquisition, and long-term customer success.

Job Title: Outreach Specialist
Location: Guelph, ON (Hybrid: 2+ days in office)
Salary Range: $50,000 - $60,000 per year

Objectives of this Role

• Represent the company’s solutions with a deep understanding of customer needs and how our products address them.
• Initiate, nurture, and build relationships with prospects to identify new business opportunities.
• Collaborate closely with the sales team to ensure a seamless handoff of qualified leads.
• Continuously refine and optimize outreach strategies to improve lead generation.

Responsibilities

• Conduct targeted outreach through email, social media, and CRM tools to generate new leads.
• Research prospective customers and identify decision-makers to build connections.
• Maintain a well-organized pipeline of prospects and schedule follow-ups.
• Collaborate with the sales team to schedule meetings or calls between prospects and sales executives.
• Use Salesforce (or similar CRM tools) to track activities, manage data, and report progress.
• Identify new tools, techniques, or approaches to improve outreach performance.

Required Skills and Qualifications

• Two or more years of experience in lead generation, outreach, or sales, with a proven track record.
• Strong communication skills, both written and verbal.
• Analytical mindset with the ability to identify patterns and optimize strategies.
• Experience with Salesforce or similar CRM software.
• Highly organized, with the ability to manage multiple prospects and tasks simultaneously.

Preferred Skills and Qualifications

• Bachelor’s degree or equivalent experience in marketing, sales, or a related field.
• Experience using email marketing tools, LinkedIn Sales Navigator, or similar platforms.
• Demonstrated ability to meet and exceed lead-generation targets.

Why Join Us:

ISB fosters a safe, respectful work environment where honesty and accountability are valued. Join our forward-thinking team, where we leverage technology to enhance operations and create new opportunities for success. Thrive in our supportive culture, embracing integrity, respect, and technological innovation. Contribute to our success while growing professionally.

If you are a motivated business professional looking to make an impact, we invite you to apply and join our team! 

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB Global Services – Defining Tomorrow With Information Today!

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (Insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

ISB is looking for a new Account Manager to join our Team!

ISB Global, headquartered in Guelph, Ontario, is in search of a seasoned, skilled account manager. This individual will be tasked with establishing and nurturing enduring, trustworthy relationships with ISB partners and clients. The Account Manager's primary responsibility is to manage and serve a designated portfolio of clients.

Our focus is on selling services to businesses, so if you have a background in B2B sales, this opportunity could be perfect for you.

Why Join Us

We prioritize integrity through honesty and trust in our daily operations while emphasizing accountability by working diligently to fulfill commitments and promptly correcting mistakes. Additionally, we are committed to providing an exceptional experience within a safe and respectful work environment, upheld by open and honest communication and feedback.

We attract top talent by investing in skilled professionals who are passionate about their work and provide growth opportunities, empowering them to reach their full potential.

Our company fosters a positive and inclusive work culture where employees feel valued, respected, and motivated.

Responsibilities:

• Manage the initiation and integration procedures for new clients as conveyed by the sales department.
• Conduct training sessions for clients on ISB’s service platforms.
• Create training hubs to facilitate the onboarding process, utilizing online and video training resources.
• Ensure adherence to established timelines for client onboarding and training.
• Serve as the primary point of contact for all client-related matters.
• Coordinate with various internal teams to address customer concerns and enhance overall customer satisfaction.
• Proactively resolve conflicts with clients.
• Collaborate with sales personnel to foster enduring client relationships and drive growth.
• Ensure prompt and effective delivery of solutions tailored to meet client requirements and key performance indicators/service level agreement objectives
• Generate and furnish customer reports on a periodic basis (monthly, quarterly, annually)
• Provide regular updates to the sales team regarding account status and issues
• Identify opportunities for expansion and partner with sales teams to achieve growth targets
• Assist with urgent requests or escalate issues as necessary
• Collect client feedback to refine processes, products, and services offered by ISB Global
• Offer internal training to operations staff based on client needs
• Participate in industry events as needed
• Keep track of client Net Promoter Scores (NPS)
• Support sales activities and accompany sales executives to client meetings when required.

Qualifications:

• Preferred qualifications include a bachelor’s degree from a University or College, with a focus on marketing, promotions, advertising sales, or business administration.
• 3-4 years of confirmed experience in either operations or account management.
• Demonstrated customer-centric approach with excellent relationship-building capabilities.
• Knowledge and/or interest in a variety of sports an asset.
• Thorough grasp of products and technology, coupled with organizational skills enabling efficient management and prioritization of multiple account management tasks, all while meeting stringent deadlines.
• Possessing a meticulous attention to detail with a keen focus on procedural excellence, coupled with robust problem-solving skills.
• Skilled in delivering polished professional presentations and demonstrating effective communication capabilities, both in written and verbal formats
• Exposure to CRM systems is advantageous.
• Ability to leverage AI tools to identify and create functional efficiencies.
• Proficiency in English is required, with fluency in French being an asset.

Job Types: Full-time, Permanent
Position: Remote
Salary range: $60,000.00 to 65,000.00 per year

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB is looking for a Director of Business Development to join our Team!

Location: This position is remote.

Responsibilities:

• Develop an annual sales strategy to achieve company sales and revenue objectives.
• Build and maintain an active pipeline of prospect accounts.
• Identify and build relationships with key decision makers.
• Through a consultative approach uncover the customer's business needs and challenges to position our product as a valuable solution.
• Confidently present and demonstrate Company products.
• Manage pricing and contract negotiations.
• Represent the Company at industry events and trade shows.
• Prepare professional responses and submissions for sales proposals and RFP’s.
• Work effectively with management and provide regular updates with respect to all sales opportunities through timely CRM reporting and regular updates.
• Obtain and provide management with regular updates with respect to market, territory, and competitive information.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and benchmarking competition.
• Other duties as assigned.

Qualifications:

• 5+ years of consultative sales experience.
• Experience with B2B (business-to-business) sales.
• HR technology sales with a background screening, HRIS, HCM or ATS organization would be an asset.
• Experience selling to HR, Procurement, Compliance or Recruitment.
• A strong understanding, network and presence within a specific vertical.
• Exceptional communication and presentation skills.
• Confidence in negotiating client commercial arrangements.
• Experience in the contracting process.
• Exceptional customer service skills; able to deal with executive level personnel comfortably and confidentially.
• Strong professional demeanour.
• The ability to quickly grasp and communicate technical solutions to solve customer needs.
• Strong knowledge of the Microsoft suite of products; Microsoft Office, CRM Tools, PowerPoint, Excel, Power BI etc.
• Ability to travel as required.

How to apply: Submit your resume to careers@isbglobalservices.com.

ISB is looking for new Information Specialists to join our Team!

ISB Global, headquartered in Atlanta, Georgia, is seeking to recruit personnel to fulfill remote roles throughout the United States.

Information Specialist Responsibilities:

• Process documents for insurance claims accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.
• Provide excellent customer service by answering incoming calls promptly and courteously.
• Handle mail (both physical and electronically) promptly and efficiently.
• Meet monthly and yearly goals and expectations.
• Attend meetings, training sessions, seminars, and events as assigned by the Team Lead or Operations Manager.

Information Specialist Requirements:

• High school diploma or associate’s degree.
• Previous experience in a fast-paced work environment is preferred.
• Ability to work effectively with minimal supervision.
• Warm and engaging personality with excellent communication skills.
• Proactive attitude with a willingness to take initiative.
• Proficiency in Microsoft Office applications, especially Outlook.
• Strong multitasking and problem-solving abilities.
• Prior involvement in inbound call settings or call center environments, ideally with a minimum of two years' experience, is preferred.

Additional Considerations:

• Strong regional knowledge within United States would be highly beneficial.
• Bilingual proficiency in English and French is an asset but not mandatory.

Our Core Values define ISB Global Services, and we demonstrate this through the following:

INTEGRITY
We promote a culture of operating each day with honesty, strong moral principles, and trust in our daily operations.

ACCOUNTABILITY
We work together to uphold our commitments, taking individual responsibility for our actions and promptly correcting mistakes. Success begins with each of us, and we are dedicated to contributing to a positive and accountable culture.

COMMITMENT
We are committed to our clients, employees, and brands by providing an exceptional employee and client experience, all within a safe and healthy work environment anchored on mutual respect and dignity.

COMMUNICATION
We believe in an open and honest reciprocal communication process where we all commit to providing and accepting constant and consistent continuous feedback through open and honest dialogue.

CUSTOMER FOCUSED
We promote a relentless pursuit of exceptional customer service and go beyond by treating clients like family; our future depends on it!

How to apply: Submit your resume to careers@isbglobalservices.com.