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Welcome to the ISB Buzz newsletter! This newsletter is intended to provide you an update on all things related to the ISB Order Center! The ISB Buzz will be sent out each quarter and will include a variety of information that we believe is valuable and important to our clients. Enjoy!

CGI Products - What's Available?

ISB provides a large number of CGI products which include:
  • CGI - AutoPlus™: From a driver's licence number, this search can provide a complete history of insurance.
  • CGI - VINClaims Gold™: From a VIN, this search can list all reported claims on the vehicle and insurance company details.
  • CGI - HITS™: From a name and address, this search can provide a reported residential claim history. Providing the name and address provides better accuracy.
  • CGI - CTS™: From a business name and address, this search provides a commercial claim history including IBC codes, dates of loss, insurance company codes, policy numbers and payouts.
Did you know the following products can be provided as a bundle for optimal results?
  • Driver Record Abstract (CAN) / Driving Record Schedule (USA) (product #1)
  • CGI - AutoPlus™ (product #4)
  • Plate Search for Owner (CAN) / Registration Schedule (USA) (product #8)
  • CGI - VINClaims Gold™ (product #11)
If you are searching for a thorough overview of a driver, you can bundle together a Driver Record Abstract (product #1) and a CGI - AutoPlus™ (product #4), which will provide a complete insurance history along with the current driver's licence status, restrictions and a listing of infractions by type and date for the last 2 to 5 years.

Ontario abstracts will also contain address information when ordered under an MTO Authorized Requestor Agreement (ARIS). For more information on ARIS, please contact [email protected].

When ordering a CGI - AutoPlus™ (product #4), you will require a driver's licence number. If you don't have it, you can simply create a product bundle by adding a Plate Search for Owner (product #8) to your order. This will provide you with the driver's licence number required for CGI - AutoPlus™ (product #4).

When ordering a CGI - VINClaims Gold™ (product #11), you will require a VIN. If you don't have it, you can simply create a product bundle by adding a Plate Search for Owner (product #8) to your order. This will provide you with the VIN required for VINClaims Gold™ (product #11).

As a courtesy, when ordering either of these bundles, if the plate search happens to come back without results, our Information Specialists will cancel the order at no cost.

Note, you must have a CGI agreement in place to order any CGI product. Contact [email protected] to learn more.

What's New?

The Plumitif (Quebec only)

ISB Global Services is pleased to announce a new product for the province of Quebec!

The Plumitif is now available in our ISB Order Center, (product #98). The Plumitif provides access to Quebec's provincial and municipal court records. You will also find forced executions carried out by Quebec court judgments.


Consent Forms - You Asked and We Delivered!

Most agencies including the RCMP no longer require an original consent form. A copy of the consent form, along with photo ID, is now sufficient for an occurrence report.

Ottawa Police Services has now made it mandatory to include a copy of photo ID with their consent form when ordering directly through the agency. The MTO (Ministry of Transportation Ontario) does not require a consent form. A consent form is only required when ordering direct from the police agency; photo ID will also be required.

You can access all of the consent forms under the "Help" tab in the ISB Order Centre. Please contact [email protected] if you have any questions.

COVID Update

How the Pandemic has Affected Police Services from an ISB Perspective

The COVID-19 pandemic has directly impacted the release of information from Police Services across North America. Police Services and Freedom of Information and Privacy offices have been working with limited in-office personnel (i.e. records departments) in an already highly manual, traditional operation.

ISB has been working directly with all agencies to find ways to relieve the pressure on their limited resources and assist with innovative improvements. ISB is pleased to advise that our efforts have successfully streamlined the process with a few of the police agencies, which has led to decreased turnaround times for ISB clients during this difficult time.

Stay tuned for more information as ISB monitors the pandemic's impact on all agencies across North America to find ways to improve processes. You will find an update on the police agencies who are experiencing significant delays/backlogs on the Order Centre sign-on screen.

Frequently Asked Questions

How do I place an order?

How do I view my order, status and retrieve documents?

Where do I find consent forms?

What's the difference between obtaining Police Report from Ontario MTO vs Direct from Agency?

How do I know if the police agency requires consent?
All consent forms can be found under the Help tab located at the top of the taskbar on the Order Centre. After selecting 'Consent Forms - Police Agencies,' you will find a complete list of all the police agencies and applicable products for which a consent form is required for. Please refer to video above.

Where do I send the consent form after my order has been placed?
Consent forms for Quebec should be sent to: [email protected]
Consent forms for the rest of Canada should be sent to: [email protected]

When do I need to provide the original signed consent form?
In light of the Covid-19 pandemic, none of our agency partners require an original consent form. We ask that you please not mail/courier the original consent form to our office rather please direct to the email addresses noted above.

"ISB Global Services are very quick and accurate when it comes to their service."

Sarun Kasinathan
Wawanesa Mutual Insurance

We would love to hear from you!


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