Careers and Employment

Location: Guelph, ON (In Person)
Reports To: Chief Commercial Officer
Position Overview

ISB Global Services is seeking a Head, Technology & Information Security to lead the strategic direction, security posture, and operational excellence of our technology environment.

This role serves as ISB’s senior technical executive, accountable for the performance, security, and scalability of our enterprise platforms while driving the evolution of our software development capabilities. The successful candidate will balance hands-on technical leadership with strategic oversight, ensuring our Microsoft-based ecosystem, internal platforms (including oneBADGE), and client-facing integrations remain secure, reliable, and positioned for growth.

This is a highly visible role that combines infrastructure leadership, cybersecurity governance, and software engineering oversight, while also representing ISB in client and partner discussions related to technology, security, and platform capabilities.

Key Responsibilities

Technology, Platforms & Software Development

• Own the end-to-end health, performance, and scalability of ISB’s technology ecosystem, including infrastructure and internal platforms.
• Lead and evolve ISB’s Microsoft-first environment (Azure, Microsoft 365, Entra ID, Intune, Power Platform, Business Central).
• Provide executive oversight of software development and architecture, including internal platforms and client-facing integrations (APIs, automation workflows).
• Drive the transition to modern, cloud-native, API-first architectures supporting scalable platform delivery.
• Establish and lead DevOps practices, CI/CD pipelines, and release management processes.
• Identify and implement automation opportunities to improve operational efficiency and reduce manual processes.
• Ensure high availability through resilient architecture, monitoring, backup, and disaster recovery strategies.
• Oversee vendor relationships, technology investments, and IT budget management.

Cybersecurity, Risk & Compliance

• Own and execute ISB’s enterprise cybersecurity strategy across infrastructure, applications, and data.
• Lead security operations including identity and access management, endpoint protection, threat detection, and incident response.
• Ensure security-by-design principles are embedded across infrastructure and software development lifecycles.
• Maintain and advance ISB’s ISO 27001 and ISO 27701 certifications, including audit readiness and continuous improvement.
• Lead risk assessments across systems, integrations, and third-party vendors.
• Establish and enforce security policies, standards, and governance frameworks.
• Drive organization-wide security awareness and compliance culture.
• Ensure compliance with privacy regulations (including PIPEDA) and client-specific security requirements.

Client-Facing & Executive Leadership

• Serve as ISB’s technical authority in client and partner conversations related to platform capability, integrations, and security posture.
• Support commercial efforts by articulating technical value propositions, architecture, and security differentiation.
• Represent ISB in security reviews, audits, and RFP processes.
• Partner with executive leadership to align technology strategy with product roadmap and client demand.
• Build, lead, and mentor a high-performing technology team across infrastructure, security, and development functions.

Candidate Profile

The ideal candidate is a hybrid technology leader—equally comfortable in architecture discussions, security governance, and software strategy, with the credibility to lead both internal teams and external client engagements.

Experience & Expertise

• 10+ years of progressive leadership in IT, software development, and cybersecurity
• Proven experience leading Microsoft-based enterprise environments (Azure-centric)
• Strong background in software development oversight, API architecture, and platform scalability
• Deep knowledge of cybersecurity frameworks, ISO 27001/27701, and privacy compliance
• Experience with cloud infrastructure, DevOps, and automation technologies
• Demonstrated ability to lead both infrastructure and engineering teams

Leadership & Attributes

• Strategic and hands-on—able to operate at both executive and technical levels
• Strong communicator, capable of translating complex technical concepts into business value
• Client-focused, with experience supporting enterprise customers, regulators, or regulated industries
• Proven ability to lead technology transformation and modernization initiatives
• Highly accountable, with a strong focus on security, reliability, and performance

Why This Role Matters

This role is central to ISB’s continued growth, ensuring our platforms remain secure, scalable, and trusted by clients across regulated industries. The successful candidate will directly influence the evolution of oneBADGE and ISB’s broader platform strategy, helping position the organization as a leader in secure, compliant digital credentialing and screening solutions.

What We Offer

• Opportunity to shape the technology vision of a fast-growing, industry-leading platform
• Direct exposure to executive leadership and strategic decision-making
• A collaborative environment focused on innovation, security, and client success
• Competitive compensation aligned with executive-level experience

Location

100 Stone Rd W Unit #203, Guelph, Ontario (In- Person)

Job Type

• Full Time
• Permanent
• Existing Vacancy

Pay

$125,000 – $175,000 annually

Ready to Apply?

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply, please submit your resume to careers@isbglobalservices.com.

ISB is looking for a Bilingual Information Specialist to join our Team!

We are currently seeking a Bilingual Information Specialist to fill a vacancy in our Operations team.

Position: Bilingual Information Specialist (French/English) Location: 100 Stone Road West, Guelph, Ontario
Schedule: Full time, In-office
Salary: $50,000

Reports To: Director of Operations

Position Summary

The Bilingual Information Specialist serves as a key point of contact for clients, providing exceptional service and support in both English and French. This role is responsible for managing client relationships, coordinating onboarding and training, resolving client inquiries, and supporting account growth initiatives. The ideal candidate is detail-oriented, customer-focused, highly organized, and thrives in a fast-paced environment.

Key Responsibilities

• Process orders of Employment Background Screening products for various clients accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.

Qualifications & Skills

• Fully bilingual in English and French (written and verbal) is required.
• High school diploma or associate’s degree.
• Previous experience in customer service, account management, client relations, or administrative support preferred.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and comfort learning new systems and technologies.
• Ability to work effectively with minimal supervision.
• Proactive attitude with a willingness to take initiative.
• Problem-solving mindset with strong conflict resolution and customer support abilities.
• Experience in insurance, Insurtech, or professional services environments is considered an asset.

Why Join ISB?

• Opportunity to work with a growing and innovative organization.
• Collaborative and supportive team environment.
• Professional development and training opportunities.
• Meaningful work supporting clients across multiple industries.

Benefits:

• Employer Paid Benefits
• Paid Vacation
• Employee Assistance Program
• Competitive Pay
• Learning and Development Opportunity
• Growth Potential

Job Type:

• Full Time
• Permanent
• Existing Vacancy

Ready to Apply?

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to careers@isbglobalservices.com.

We are currently seeking a highly organized and detail-oriented Office Administrator & Information Specialist to join our team.

Position Summary

The Office Administrator & Information Specialist plays a dual role in supporting both administrative operations and information processing functions. This individual ensures the efficient day-to-day functioning of the office while maintaining accuracy, quality, and timeliness in handling client documentation and reporting.

Key Responsibilities

Office Administration:

• Manage daily office operations, ensuring a well-organized and efficient work environment
• Coordinate incoming and outgoing communications, including phone calls, emails, and mail
• Maintain office supplies, equipment, and vendor relationships
• Schedule meetings, training sessions, and internal events
• Support leadership with administrative tasks, reporting, and coordination
• Assist with onboarding logistics and general employee support as needed

Information Specialist Functions:

• Process insurance-related documents and claims accurately and efficiently
• Ensure the accuracy and quality of reports delivered to clients
• Maintain detailed records and ensure proper data management practices
• Handle both physical and electronic documentation in a timely manner
• Provide professional and responsive customer service to clients and vendors
• Support inbound inquiries and resolve issues with a high level of professionalism

General:

• Meet performance goals and deadlines set by leadership
• Participate in training sessions, meetings, and continuous improvement initiatives
• Collaborate cross-functionally with internal teams to support operations

Qualifications & Requirements

• High school diploma or post-secondary education (certificate or diploma preferred)
• 2+ years of experience in an administrative, office support, or customer service role
• Experience in a fast-paced, detail-oriented environment
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (especially Outlook, Word, and Excel)
• Ability to multitask, prioritize, and problem-solve independently
• Professional, proactive, and customer-focused mindset

Preferred Assets

• Experience in insurance, administrative operations, or document processing
• Background in call center or high-volume customer service environments

Location: 3295 River Exchange Drive, Norcross, GA

Benefits:

• Benefits
• Paid Vacation
• Employee Assistance Program
• Competitive Pay
• Learning and Development Opportunity
• Growth Potential

Job Type:

• Full Time, In Person
• Permanent
• Existing Vacancy

Pay: $50,000 - $55,000/ year

Ready to Apply?

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to careers@isbglobalservices.com.